SSE plc
Banking Customer Service Advisor
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Role Title – Customer Service Advisor
Contract: IR35 role (Via umbrella company)
Location: Reading, UK
Office requirements: Hybrid – 2-3 days in the office
Duration: 6 Months
Clearance: BPSS
We are looking for strong customer services staff ideally with experience in a call centre environment. They will need to be confident when dealing with customers on the phone, resolving queries, answering questions / concerns and being a strong advocate for the client, providing excellent service. Someone who has worked in a fast-paced environment and who has an excellent attention to detail will do well in this role. Utilities / Energy experience is desirable but not essential.
As a member of our Unbilled team, you will have a key role in resolving billing issues for our customers, ensuring they receive accurate and reliable bills and excellent customer service.
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You will also support internal teams by handling billing queries and providing clear resolutions.
You will
- Investigating and resolving billing discrepancies, ensuring all data is accurate and aligns with other internal reports.
- Acting as an internal point of contact for billing-related queries, owning the resolution process.
- Verifying and processing billing adjustments, issuing necessary credits or debits, and managing communication with affected customers.
- Sharing knowledge on billing practices and processes to ensure effective and efficient operations.
- Identifying patterns and areas for improvement.
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You have
- Experience in resolving billing issues and managing customer accounts, with a strong focus on accuracy and attention to detail.
- Excellent problem-solving skills, with the ability to analyse data and identify discrepancies or trends.
- Strong communication skills, with the ability to effectively collaborate with different teams and explain complex information clearly.
- Ability to work well under pressure, manage multiple tasks, and meet tight deadlines.
- Experience of working within the Energy Industry would be desirable.
- Strong knowledge of digital workflows, asset management, and print processes.
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