HM Revenue & Customs
Banking & Receipts Team Member
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Swansea
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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Are you an organised and detail-focused finance professional who enjoys solving problems, working with financial data, and delivering excellent customer service?
We are looking for a Banking & Receipts Officer to join our Finance Services Team. This role is responsible for delivering accurate and timely financial services across banking, receipts, reconciliations, reporting, and financial controls.
Working in a fast-paced and customer-focused environment, you will help ensure financial transactions are processed correctly, financial records remain accurate, and operational performance is maintained. You will also contribute to process improvements that support efficient and effective finance operations.
This is an excellent opportunity to build your finance experience and gain exposure to a broad range of financial activities within a collaborative and supportive team.
Job Description
As a Banking & Receipts Officer, you will support the delivery of core finance operations, ensuring the accurate processing, reconciliation, and reporting of financial transactions.
Working across banking, cash management, general ledger, and fixed asset processes, you will help maintain robust financial controls and provide high-quality financial information that supports business decision-making. You will work closely with colleagues and customers to resolve queries, improve processes, and deliver an efficient service.
Experience of SAP, Agresso Business World, or similar ERP systems would be advantageous, although training will be provided where required.
Person Specification
- Process and reconcile a range of financial transactions, including bank, VAT, and payroll reconciliations.
- Support cash and banking activities, ensuring receipts and payments are processed accurately and in line with agreed procedures.
- Maintain accurate financial records across general ledger and fixed asset accounting processes.
- Investigate financial discrepancies and resolve queries promptly and effectively.
- Produce financial reports and management information to support business decision-making.
- Deliver a high standard of customer service, responding to enquiries and requests within agreed service levels.
- Support period-end and year-end financial activities and reporting requirements.
- Contribute to system testing, service improvements, and change initiatives.
- Collaborate with colleagues to achieve team objectives and maintain service performance.
- Identify opportunities to improve processes, strengthen controls, and enhance operational efficiency.
Essential Criteria
- Experience delivering finance, banking, reporting, or transactional services within a fast-paced, customer-focused environment.
- Experience processing high-volume financial transactions while maintaining a high degree of accuracy and attention to detail.
- Experience identifying, investigating, and resolving financial queries, discrepancies, or operational issues using sound judgement and problem-solving skills.
- Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and adapt to changing business demands.
- Effective communication and stakeholder management skills, with the ability to build positive working relationships and provide excellent customer service.
- Experience using Microsoft Office applications, including Excel, Word, and Outlook, to manage information, analyse data, and support reporting activities.
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Desirable Criteria
- Experience of using SAP, Agresso Business World, or similar ERP systems would be beneficial to us.
- Knowledge of financial reconciliations, banking processes, and financial controls would also be an advantage.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
Salary and Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family-friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, previous skills and experiences, and qualifications.
- A 750-word Personal Statement to demonstrate the Essential Criteria and Person Specification as detailed within the advert.
- A 250-word statement for Behaviours, Managing a Quality Service, and Delivering at Pace.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift, all Behaviour statements, your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be assessed on Behaviour and Experience-based questions.
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Interviews will take place face-to-face at the Swansea office, Sandringham Park. Sift and interview dates to be confirmed.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen, but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC App
The HMRC app can help you with your application.
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled. If successful, you will be informed when we reach your position on the Merit List.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
- Contact the UBS Recruitment team via
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