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PROPERTY
The diversity of the product offering encompasses a luxury hotel, self-catering apartments, group villa accommodation, spa & health club, championship golf courses, outdoor activities and stables, located across the grounds of the 800-acre resort. Trump Turnberry is owned and managed by The Trump Organisation.
POSITION PURPOSE
Oversee event operations throughout the Resort, and on a limited basis at off-site locations. Lead a high-performing operational team to execute flawless events, exceed guest expectations, and maximise banqueting revenues and operational efficiency
ESSENTIAL FUNCTIONS
- Execute every event based on the Resort’s Luxury standards and customer expectations
- Ensure the highest level of service is provided during events
- Be a present, approachable and endearing onsite contact for all event organisers, hosts and VIP’s
- Ensure personal floor presence and engagement during all events
- Attend planning meetings and menu tastings with the resort event planners, co-host the final client meetings and preconvention meetings in order to ensure smooth transition for all customers
- Direct room set-ups, staff briefings, service, and breakdown. Ensure all function rooms, banqueting storage areas, and equipment are kept in pristine condition
- Act as Master of Ceremonies for Events, address the room, lead the announcements, introductions, and pre-event housekeeping/safety briefings with confidence and eloquence. Lead by example and ensure your banqueting senior team can execute in the same professional manner in your absence
- Be responsible for the maintenance, functionality, and operation of all in-house AV equipment. Use knowledge and expertise to ensure all basic AV requirements of the client are met and executed to perfection. Train and coach banqueting senior team to be equally as reliable in your absence.
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Lead, motivate, and empower the Turnberry Banqueting team, as well as all members of our agency support team
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Proactively identify training and development opportunities, implement and maintain training plans and records
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Responsible for controlling all costs within the department, tracking and monitoring expenditure, managing rotas, and creating action plans where required to ensure department revenue goals are exceeded
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Work closely with the Director of MICE, set and manage all department goals and objectives
CANDIDATE SPECIFICATION
- Dynamic, detail-oriented, energetic, organised, and hands-on
- Confident and results-driven, with excellent time-management skills
- Ability to communicate freely and eloquently in local language is essential
- Strong commercial acumen
- Excellent relationship management and interpersonal skills
- Ability to supervise, train, and motivate associates in your team
- Drive and commitment to deliver results whilst managing complexity and demonstrating adaptability
- Desire to participate as part of a team.
QUALIFICATION STANDARDS
- College/University Degree preferred, specialising in Hospitality, Hotel Management or similar beneficial.
- At least 3 years experience showing a strong background of leadership skills, managing and developing a large team
- Suitable, relevant experience in the management of Hotel Banqueting events
- Experience and knowledge of managing and controlling the budget for your department, including but not limited to stock, payroll, sales, and equipment.
- Knowledge and ability to maintain compliance with all local laws and regulations.
- Willingness to maintain current and up-to-date knowledge of the hospitality and leisure industry
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Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
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