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Bar and Waiting Apprentice
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The Chef and Brewer Collection
The Chef and Brewer collection brings together beautiful, cosy country-style pubs where everyone feels at home. We take great care in creating seriously good pub food and expertly curated drinks served by our friendly and knowledgeable team. Customers visit us to get a break from the stresses of life - so our menus, service, and atmosphere are all designed to deliver an irresistible experience that celebrates life's simple pleasures.
As a Bar and Waiting Apprentice
As a Bar and Waiting Apprentice with Chef and Brewer, you'll be the face of our company, making sure that every guest leaves with a smile on their face and a full belly. Whether it's greeting customers with a warm welcome or remembering that favourite spot they like to sit in, you know how to make them feel special.
As a Bar and Waiting Apprentice, you will:
- Provide customers with a heartfelt and memorable experience each and every time they visit
- Be the insider behind the bar, offering recommendations to customers
- Prepare and present drinks that meet specifications and customer expectations
- Assist in greeting, serving food and looking after our customers whilst they dine with us
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible
What You'll Bring
- Willingness to learn and expand your skills
- Have a great eye for detail, making sure every pint is poured to perfection
- A passion for giving great service and making sure every customer receives a warm welcome
- A positive can-do attitude and be a real team player
What We Offer
You'll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies
- Menopause Friendly Employer
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so, you can enjoy a weekend away without breaking the bank
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream - access your wage before payday for when life happens
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...
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What Your Apprenticeship Includes
- You won't need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you
- Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions
Creating Places Where People Feel Welcome, Safe and That They Belong
We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2
Including Functional Skills in maths and English.
Null in:
None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
The contact for this apprenticeship is: Null
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The reference code for this apprenticeship is VAC2000046348.
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