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Bar and Waiting Apprenticeship
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Exciting opportunity to be part of a team in a pub that's always buzzing—from big sporting occasions and music events to breakfast coffees. We're looking for a motivated individual with a passion for customer service that can deliver outstanding experiences for our guests.
As part of our Front of House team, you'll be delivering efficient, friendly customer service and creating a warm and welcoming atmosphere to all customers with the key aim of retaining and attracting new customers.
Due to licensing laws and handling alcohol, all applicants must be over 18.
Responsibilities:
- Always deliver excellent customer service
- Serve and present beverages, quickly and efficiently, meeting our standards
- Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- Check all guests are enjoying their meal and discuss guest experience survey
- Participate in all in-house training, e-learning and the completion of assigned learning modules
- Be involved and contribute at team meetings
- To be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, Customer Care & Security and Licensing Laws
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Food and beverage team member (level 2)
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Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training schedule
Food and Beverage Team Member Level 2.
You won't need to attend college; our apprenticeship are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6-weeks. You will also have a mentor to support you.
Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSE or equivalents).
Reviews every 12-weeks with the Apprentice, Line Manager and Lifetime Learner Coach.
More training information
The apprenticeship will be delivered by Lifetime Training Group Ltd.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Ongoing training and support to progress in a hospitality career.
The contact for this apprenticeship is:
The Swan
Susan Gerlach
swan.mansfield@phoenixpub.co.uk
The reference code for this apprenticeship is VAC2000045693.
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