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Bar and Waiting Apprenticeship Harvester - Compasses - Hornchurch
Location: 125 Abbs Cross Lane, Hornchurch, RM12 4XS
Closing Date: 27 days from now (Wednesday 28 October 2026)
Posted on: 30 September 2026
Summary
Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you. A great opportunity to develop your skills and experience to gain a qualification.
Wage: £16,926 a year
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.
As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again.
Responsibilities:
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events
- Provide personalised recommendations that cater to the specific needs and preference of each guest
- Value regular guests by remembering their preferences and engaging in meaningful conversations
- Check all guests are enjoying their meal and discussing the guest experience survey
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible
- Participate and contribute to team meetings, offering your valuable insights
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas
- Participate in all in-house training, e-learning and the completion of assigned learning modules
- Always adhere to brand standards, licensing laws and all company policies and procedures
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You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: LIFETIME TRAINING GROUP LIMITED
Training course: Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Serve food and beverages to individual business standards
- Identify opportunities and apply techniques to increase sales and improve customer experience
- Tailors communication techniques to meet customer needs and build rapport
- Maintain a safe, hygienic, and secure working environment
- Comply with health and safety legislation, regulations, guidelines and procedures
- Follow food safety and allergen legislation and procedures applicable to own role
- Use technology and equipment in line with business policy to meet customer needs
- Handle transactions and payments securely
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor
- Use professional methods of communication that are tailored to different situations, and individual and team needs
- Manages own time and workload, prioritising tasks
- Maintain and rotate stock according to life cycle and business processes
- Ensure equipment and technology faults and maintenance issues are reported promptly
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures
- Keep up to date with changes to products and processes
- Uses feedback to improve own performance
- Reduces the waste of resources, taking sustainability into account, in line with business expectations
- Follows and supports equity, diversity and inclusion legislation and principles
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant
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Training schedule: Food and Beverage Team Member L2, including Functional Skills in maths and English.
Requirements
Desirable qualifications: None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Team Working
- Organisation Skills
Other requirements: The closing date is just a guide, if a suitable candidate is found before the closing date then the vacancy may close early.
About this employer
You already know Mitchells & Butlers, even if you don't realise it! That's because we run many of the UK's most famous restaurant and pub brands, including: All Bar One, Sizzling Pubs, Vintage Inns, Harvester, Ember Inns, Toby Carvery, Crown Carveries, Castle, Nicholson's, Premium Country Dining Group, O'Neill's, Alex, Village Pub & Kitchen, Miller & Carter, Browns, Innkeeper's Lodge, Orchid Pubs and The Oak Tree.
Visit our website (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Ongoing support and development.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
recruitment@lifetimetraining.co.uk
0117 301 7160
Reference code: VAC2000056446
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