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About the Role
Michelin chef backed bar snacks. Curated Cocktails. Opportunity to grow and define the bar experience for an already thriving pizza business.
Spring Street Pizza isn't your average neighbourhood slice shop. Led by Michelin-starred chef Tom Kemble, we produce 18-inch New York-style pizza made from in-house fermented dough, world-class ingredients and a relentless obsession with flavour. Think serious craft, serious fun, and a guest experience that leaves people reaching for their phones to tell everyone they know.
For the next stage in the development of Spring Street Pizza we're growing, and taking expanding into our neighbouring arch to build Spring Street Pizza Bar, a drink-focused venue where cocktails and wine are paired with a New York-inspired cicchetti menu curated by Tom Kemble. To lead this new phase in our journey we’re looking for someone who has an unrivalled passion for drinks and their development, loves true hospitality and not just service, reads a room, owns every detail, sets the standard from open to close, and makes guests feel they’re home away from home.
The Role
You'll take full ownership of the Spring Street Pizza bar guest experience from the atmosphere, the standard of service, to the flow of a packed Saturday night and the quiet discipline that makes it look effortless. This is a hands-on, high-visibility role. You'll lead from the floor, not a back office.
In Your First 12 Months, You'll...
Set The Guest Experience Standard
- Own every touchpoint, from the welcome to the last sip, and hold it to an exceptionally high bar
- Build systems and pre-service rituals that mean great service happens consistently, not just when you're in the room
- Maintain 90%+ positive guest feedback; actively monitor reviews and respond with pace, ownership, and care
- Know your regulars by name, notice the small details, and make every table feel like the best table in the house
- Champion the drink story of the venue, offer a unique point of view, surprise and delight guests by educating them and offering new experiences and flavours
- Create an atmosphere guests can't quite put their finger on but can't stop talking about which is energetic, warm, and effortlessly cool
- Act fast on feedback; if something isn't right, you fix it that shift, not next week
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Lead With Operational Edge
- Own the full daily rhythm of the bar; prep, service, close, with precision, calm, and relentless consistency
- Lead floor planning and reservations strategy to maximise covers and pacing without ever compromising the guest experience
- Maintain impeccable standards across licensing, EHO, H&S, and site presentation to be always audit-ready, never caught off guard
- Build and own the opening and closing checklists, service prep standards, and shift handover process so nothing falls through the gaps
- Run great pre-service briefings which are energising, focused, and packed with the information your team actually needs
- Sweat the details that guests notice without knowing they notice: cleanliness, temperature, lighting, music, pacing, timing
- Manage labour and cost with commercial intelligence by building rotas that serve the business and the team in equal measure
- Keep equipment, back of house, and supplier relationships in order; problems get solved, not parked
Build A Team Worth Following
- Recruit with intent by hiring for character as much as skill, and build a team that reflects the Spring Street spirit
- Deliver onboarding that actually prepares people; from day one, your team knows the brand, the food, and what great looks like
- Coach performance daily by giving honest, specific feedback in the moment
- Recognise brilliance loudly and publicly; deal with underperformance early, fairly, and with clarity
- Develop leaders within your team by identifying your best people and give them room and support to grow into bigger roles
- Build a culture of high standards and genuine care; people should feel challenged and supported in equal measure
- Hold team meetings that matter not by ticking boxes but by holding real conversations about performance, guests, and what's coming next
- Keep retention high; people stay at Spring Street because they want to, not because they haven't got around to leaving
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Drive Commercial Performance
- Take full ownership of the bar P&L, from revenue through to EBITDA, you understand the numbers and know exactly what levers to pull
- Drive revenue through smart upselling, wine knowledge, seasonal specials, and a team trained to sell with enthusiasm, not pressure
- Identify and activate opportunities: birthdays, dates, corporate events, collaborations, and activations that grow the Spring Street name
- Optimise covers through smart reservations management, walk-in strategy, and turn time discipline during peak service
- Protect margin through intelligent labour planning, waste reduction, and supplier accountability
- Understand the cost of every decision and make sure your team does too. Commercial awareness is a team sport
- Produce meaningful weekly and monthly reporting; know your numbers before anyone has to ask
What You Bring
- A track record as a Bar Manager in a quality-led, guest-obsessed hospitality environment
- Operational edge: you run a tight ship, and your standards don't slip under pressure
- A visible, energetic leadership style by ensuring you're in the room, not behind a screen
- Genuine warmth for guests and team alike; you understand hospitality at its core
- Product literacy - you know what guests like, understand industry trends and can keep within brand alignment brief
- An eye for detail that borders on the obsessive (we mean that as a compliment)
The Package
- Competitive salary with service charge to reflect the calibre we're hiring for
- Day one access to the Culinary Collective People Hub discounts, wellbeing, and rewards
- 50% off food and drink across all Culinary Collective sites, for you and 5 guests
- Real career development within a growing, ambitious multi-site hospitality group
- The chance to help shape what Spring Street becomes. This role has legacy written all over it
Sound Like You?
Spring Street is the kind of place guests fall in love with, and we want a BM who feels the same way. If you lead with precision, operate with pride, and genuinely believe a brilliant night out can change someone's day, we'd love to hear from you.
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