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PITCH Middlesbrough Bar Staff
PITCH is a brand new dynamic, high-energy sports bar operating under the Pneuma Group, known for its strong brand identity and exceptional customer experiences. We are looking for enthusiastic Bar Staff to join PITCH Middlesbrough and help deliver outstanding service to our guests during live sport and regular trading. This is a frontline, customer-facing role where a friendly, efficient and team-minded approach is essential.
The Opportunity
PITCH Middlesbrough is recruiting Bar Staff to support busy shifts across evenings, weekends and major sporting fixtures. You will work as part of a small, energetic team to serve drinks, prepare basic beverages, maintain bar areas and ensure guests receive a warm, professional welcome. This role is ideal for people who enjoy a fast-paced environment, take pride in great customer service and want to develop their hospitality skills within a values-led group.
Key Responsibilities
- Deliver great customer service — greet guests, take and serve orders promptly, handle payments accurately and resolve routine enquiries with a positive attitude.
- Prepare and serve drinks — make a variety of beverages to standard, maintain consistent product quality and support upsell of specials and promotions.
- Maintain a clean, safe bar area — keep workspaces tidy, restock glassware and supplies, follow cleaning schedules and support opening/closing checks.
- Support compliance and safety — carry out age checks, follow licensing rules, adhere to food safety guidance and report any hazards or incidents.
- Assist with stock and deliveries — help receive deliveries, rotate stock, monitor levels and report discrepancies to supervisors.
- Work as part of the team — communicate effectively with colleagues, support team members during busy periods and follow direction from shift leaders.
- Contribute to a positive guest experience — be present on the floor, support queue management during peak times and uphold PITCH’s high standards for hospitality.
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Person Specification
- Customer-focussed — enthusiastic about delivering friendly, attentive service to a diverse range of guests.
- Team player — reliable, flexible and comfortable working closely with colleagues in a busy environment.
- Good communication skills — confident speaking with customers and colleagues, able to follow instructions and escalate issues when needed.
- Organised and practical — able to manage multiple tasks, maintain cleanliness and support stock control routines.
- Willing to learn — keen to develop beverage and service skills; training will be provided.
- Flexible availability — available to work evenings, weekends and during live-sport events according to the rota.
- Values-led — aligns with Pneuma Group’s commitment to team wellbeing, responsible service and excellent customer experiences.
What We Offer
At Pneuma, we’re committed to creating a supportive, rewarding working environment where our people can thrive. Alongside a competitive salary, we offer a comprehensive benefits package designed to enhance your wellbeing, protect your future, and support life inside and outside work. Our benefits include:
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- Healthcare Cash Plan – Cashback on everyday healthcare expenses such as dental, optical, and physiotherapy.
- Tech Purchase Scheme – Spread the cost of new technology through affordable monthly payments.
- Cycle to Work Scheme – Save on bikes and cycling equipment while supporting a healthy, eco-friendly commute.
- Income Protection – Financial support if you’re unable to work due to long-term illness or injury.
- Critical Illness & Life Insurance – Extra peace of mind for you and your family.
- Virtual GP Service – Quick and convenient access to medical advice, whenever you need it.
- Employee Assistance Programme (EAP) – Confidential support for mental health, wellbeing, and financial concerns.
- Discounts & Cashback Platform – Savings on hundreds of retailers, essentials, and lifestyle purchases.
- Birthday Day Off – Enjoy an additional day of paid leave to celebrate your birthday.
- A Supportive Working Environment – A culture that values wellbeing, collaboration, and personal growth.
How to Apply
If you are friendly, hardworking and excited to work in a high-energy sports bar environment, we’d love to hear from you. Please submit your CV and a brief message outlining your availability and why you’d like to join PITCH Middlesbrough.
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