Personal & Professional Development

• Completes all trainings assigned by the company and their manager, makes an effort to improve based on feedback gathered during annual reviews, probation assessment, and check-in conversations with the manager.
• Proactively seeks feedback and takes it as an opportunity to learn; identifies opportunities to improve via training interventions, leads their own development plan when one is present.

Communication

• Communicates eloquently with guests, team members and stakeholders.
• Encourages communication throughout the organisation.
• Shares information with others clearly and respectfully.
• Listens to others sympathetically and takes feelings and views into consideration.
• Communicates awareness of strengths and weaknesses and admits to mistakes.
• Maintains relationships with people at all levels in the organisation; gives improvement feedback when appropriate.

Integrity

• Acts consistently in accordance with their own values and those of company: belonging, sensitivity, wellbeing, changemaking, sustainability.
• Models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others.
• Able to relate to people from different cultures; maintains a balance between work and personal life so neither affects the other negatively.

Interpersonal Skills and Teamwork

• Understands and appreciates diverse cultural nuances.
• Makes an effort to adjust to different cultures and ways of working.
• Behaves politely and respectfully and is able to work efficiently in a team.
• Quickly builds rapport with others.
• Support colleagues and managers through challenging periods.
• Shows tolerance and consideration for others' viewpoints.
• Respects people from other cultural backgrounds and takes care to employ curiosity and courtesy in ambiguous situations.

Motivating and Influencing Others

• Creates a climate of teamwork by encouraging harmony, co-operation and communication.
• Cares for others’ well-being; inspires a positive attitude to work among colleagues.

Orientation Towards Solutions

• Takes ownership of finding the best solution for the challenge in their area of responsibilities.
• Considers different approaches to finding solutions.
• Consults their manager or a specialist to ensure solution has a positive impact.
• Shares the learning with the team and their manager and communicates effectively to ensure future problems of the same nature are prevented.
• Observes their workflow and suggests improvements and ideas.
• Uses technology effectively to increase effectiveness and quality of their work.

Adaptability

• Shows awareness for one's own strengths and weaknesses.
• Willing to adjust to uncertain conditions.
• Accepts new ideas and supports change initiatives.
• Open to new information and willing to learn new techniques.
• Maintains stable performance in changing circumstances.

Decision Making

• Contributes to decision making by providing accurate and sufficient information.
• Makes their own decisions quickly and with respect to guests and colleagues.
• Makes rational judgements on the basis of all available information.

Time and Task Management

• Manages time effectively.
• Completes tasks on time.
• Structures work activities in an efficient way.
• Respects and follows company policies.
• Shows organisational commitment.
• Ensures safety at the workplace.

Adherence to Policies & Procedures

• Adheres to and communicates the company policies and procedures to team members, and role-models adherence to set a positive example.
• Applies a consistent and fair approach when actioning policy and procedures to ensure credibility in delivery and efficiency across the organisation.
• Identifies potential risks in the hotel and brings to manager’s attention.

Adherence to Employee Handbook

• Demonstrates consistent adherence to Employee Handbook to help employee culture and build trust and credibility with peers and management team.

Key Responsibilities

• Lead and supervise the bar team to deliver exceptional service and guest satisfaction.
• Ensure compliance with Marriott standards, as well as health and safety regulations.
• Maintain and control inventory, including ordering, stocktaking, and minimizing wastage.
• Develop and implement new beverage menus, promotions, and services to enhance guest experiences and drive revenue.
• Monitor and analyse bar performance, including financial results, guest feedback, and employee productivity.
• Train, mentor, and schedule bar staff to provide high-quality service.
• Oversee the cleanliness and organization of the bar area, ensuring it meets Marriott's operational standards.
• Foster a positive, respectful, and motivating work environment to enhance staff morale and reduce turnover.
• Ensure all cash handling and point-of-sale procedures are followed accurately.
• Coordinate with the food and beverage team to ensure smooth operations during peak times.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication, organizational, and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Strong financial acumen, with experience in budgeting and cost control.
• Knowledge of Marriott’s operating procedures and guest service standards is a plus.
• A degree qualified, preferably in Hospitality.
• Minimum 2 years’ experience in a similar position ideally in 5 Star property Hotel. With a track record of driving operational excellence and delivering exceptional guest satisfaction.

Working Conditions

• Flexibility with work schedules, including weekends, holidays and evenings.
• Physical demands such as being on the feet for long periods of time.