Extraordinary People

Work as a strong and committed team member and colleague, as well as proactively nurturing all relationships. Remember, it is your job, and if you are deliberately unhelpful, it means one of your colleagues will have to pick up the pieces.

Extraordinary Innovation

• Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.
• Proactively problem solves and seeks to provide solutions along with any identified issues—whilst you may not be able to fix everything, coming with ideas as to how can help to speed things up!

Human Resources

• Support all new team members by sharing knowledge, experiences, St Pancras Stories.
• Use all available on-the-job training tools to ensure you are up to date with the most recent and relevant information.
• Participate and support managers and supervisors in the performance appraisal process, providing feedback as needed and taking ownership for your own performance and development.
• Establish and maintain open, collaborative relationships with ALL team members.

Finance

• Whilst you may not be responsible for a multi-million pound operation, you are responsible for its reputation!
• You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key, or card handling become a regular part of your role.

You’ll need to know your stuff

• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential. Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• You must be proactive in learning new bar trends, skills, beverage items, and bringing ideas to the table to continue driving creativity on the bar.
• Our guests must receive a consistent level of service the first, second, and fifth time they visit any of our F&B outlets—if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
• Knowledge of Health, Safety, and Hygiene (sanitation, cleanliness). L2 Food Hygiene is preferred and you should work towards achieving this if you don’t hold a certification already.
• Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.

You’ll be expected to deliver on the following

• Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction. Attitude, grooming standard, body language, and tone need to be positive, supportive, and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
• Follow all company policies and procedures.
• Perform other duties as assigned to meet business needs.

Your key measure for the role

• Guest Satisfaction Survey Scores.
• Brand Standard Audit Scores.
• Your performance against your Goals.

You know you’re doing a great job when

• You achieve a minimum of a P rating in your annual performance review.
• You are being recognized by guests for extraordinary hospitality and product knowledge.
• The overall hotel BSA, GSS, ESS, and Trip Advisor goals are being achieved.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative—in essence, they are hand-selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.