PRACYVA
BAU Support Manager / Senior SQL Developer
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BAU Support & Incident Management
Lead and coordinate BAU support activities across data integration and reporting platforms.
- Investigate, troubleshoot, and resolve complex incidents across SQL Server, SSIS, source data, transformation logic, and downstream outputs.
- Perform root cause analysis and implement robust, permanent fixes rather than short-term workarounds.
- Manage support queues, defects, incidents, and enhancement requests through JIRA.
- Maintain clear support documentation, technical notes, runbooks, and knowledge articles in Confluence.
- Work closely with separate Production support teams to diagnose issues, coordinate releases, and restore service.
- Communicate issue status, impact, resolution options, and progress clearly to technical and non-technical stakeholders.
SQL Server 2019 Development
Design, develop, maintain, and troubleshoot SQL Server 2019 database components.
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- Create, optimise, and support complex T-SQL scripts, stored procedures, views, functions, and SQL Agent jobs.
- Investigate data quality, reconciliation, performance, locking, failure, and integrity issues.
- Tune queries and stored procedures for performance, reliability, and maintainability.
- Support controlled deployments and fixes across DEV, UAT, and PROD environments.
SSIS 2019 Development & Troubleshooting
Design, build, enhance, and troubleshoot SSIS 2019 packages and ETL workflows.
- Support systems that ingest data from CSV files, Excel files, SQL Server databases, and other structured sources.
- Develop and maintain package scripting, expressions, transformations, connection managers, and error handling.
- Diagnose package failures, data load errors, scheduling issues, performance bottlenecks, and environment-specific failures.
- Improve existing ETL processes through automation, validation, monitoring, and operational hardening.
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Environment, Governance & Documentation
Operate effectively across distributed DEV, UAT, and PROD environments.
- Work within a support model where Production is owned and supported by a separate team outside the lab.
- Ensure defects, fixes, releases, and operational processes are documented and traceable.
- Use Confluence to maintain clear technical documentation, support procedures, known issues, and operational runbooks.
- Use own initiative to identify improvement opportunities, design practical solutions, and reduce recurring BAU issues.
Required Skills & Experience
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