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BC Support Consultant
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BC/NAV Support Consultant
Fully remote role working with customers using D365 Business Central. Ideal if you enjoy the support side of ERP and being hands-on with users day-to-day.
What you’ll be doing:
- Acting as the first point of contact for BC support queries (phone, email, portal)
- Managing tickets end-to-end: logging, prioritising, troubleshooting, resolving
- Providing guidance and best practice to help users get more out of BC
- Investigating issues (data, config, workflows) and finding practical fixes/workarounds
- Escalating more technical issues to devs and working closely with them to resolution
- Supporting UAT, testing fixes, and documenting solutions/knowledge base
- Keeping customers updated and hitting SLAs
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What they’re looking for:
- 3–5 years in ERP / application support (BC/NAV ideal)
- Strong experience working with ticketing/helpdesk systems
- Good understanding of business processes + how ERP supports them
- Confident communicator: someone comfortable working directly with users
- Organised, proactive, and good at juggling multiple tickets
Get help with your application
Your very own career expert that helps elevate your application to the next level.
It’s a good mix of functional support + exposure to technical teams, with plenty of opportunity to build deeper BC knowledge
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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