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BCA Parts Advisor Apprenticeship
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Job Opportunity: Apprentice Parts Advisor
Inspiro Learning is recruiting on behalf of BCA Automotive Fleet based at CTS Corby, NN17 4AP. They have an opening for an apprentice Parts Advisor to join their highly skilled team. This position will enable you to learn the skills and knowledge required to become a qualified Parts Advisor.
Wage: £16,640 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Minimum wage rates opens in new tab.
Training course: Customer service specialist (level 3)
Hours: Monday - Friday 8:00 - 17:00. 40 hours a week.
Start date: Monday 21 September 2026
Duration: 1 year 3 months
Positions available: 1
What you'll do at work
As an apprentice Parts Advisor, you will play an integral part within a fast-paced working environment, working with Workshop colleagues and external customers. Roles and Responsibilities include, but are not limited to:
- Handling, storing, and receiving stock
- Identifying, sourcing, and ordering parts
- Checking incoming stock against delivery notes and storing stock in the correct locations
- Being the first point of contact both face to face and over the telephone and delivering excellent customer service
- Supporting customers and workshop staff with any queries
- Processing cash and card payments for customer parts
- Ensuring quality is maintained throughout all stages to exceeding customers’ expectations
- Building positive relationships with customers
Where you'll work
3 Princewood Road
NN17 4AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: REMIT GROUP LIMITED
Training course: Customer service specialist (level 3)
Understanding apprenticeship levels opens in new tab
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisation’s needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Requirements
Desirable qualifications:
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Administrative skills
- Communication skills
- Excellent telephone manner
Other requirements
Good Luck!
Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications.
About this employer
BCA have been bringing together buyers and sellers for nearly 70 years. Starting in 1946 as Southern Counties Car Auctions, they were one of the first companies to let people across the UK buy and sell a wide range of cars at auction from budget run arounds to imports.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
BCA provide all their apprentices with the skills needed to become fully qualified and competent individuals with a secure vocation. A BCA trained apprentice will become a top class asset to their business for years to come.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
# Arif Shah
Arif.Shah@inspirolearning.co.uk
0115 975 9550
The reference code for this apprenticeship is VAC2000049262.
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