Mills Automotive Group
BDC & Rental Car Rep
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Classic Toyota - Wilkesboro
1502 West D Street, North Wilkesboro, NC
Full Time
At Classic Toyota - Wilkesboro, we are seeking a dedicated BDC & Rental Car Representative to join our team in North Wilkesboro, NC. This role involves both customer interaction through our call center and rental car counter operations. The ideal candidate will be responsible for answering incoming calls, setting appointments, making outbound calls to schedule appointments, and assisting customers at the rental car counter.
Responsibilities
- Answer incoming calls promptly and professionally.
- Set appointments for sales and service departments.
- Make outbound calls to follow up with customers and schedule appointments.
- Assist customers at the rental car counter, processing rental agreements and managing vehicle availability.
- Maintain accurate records of customer interactions and appointments.
- Provide excellent customer service and support to help build strong customer relationships.
Requirements
- Excellent communication and phone etiquette skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Previous experience in a call center or customer service role preferred.
- Familiarity with rental car processes is a plus.
- Reliable and punctual with a professional attitude.
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Benefits
- Competitive compensation of $14.00 per hour, paid semi-monthly.
- Opportunity to work with a reputable and established dealership.
- Supportive team environment with opportunities for growth.
About The Company
Classic Toyota - Wilkesboro is a trusted name in automotive sales and services located in North Wilkesboro, NC. We pride ourselves on providing exceptional customer service and quality vehicles to our community. Join our team and be part of a company that values integrity, commitment, and teamwork.
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This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.
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