SEPHORA
Beauty Advisor (Client Experience & Operations) - Brent Cross, London
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The Opportunity
As a Beauty Advisor, you’ll be at the heart of the SEPHORA customer experience. You’ll bring your passion for beauty to our customer by offering personalised advice, exceptional service, and a warm, welcoming environment for everyone who walks through our doors.
Whether you’re helping someone discover their new signature scent, guiding them through a skincare routine, or supporting the smooth running of daily store operations, you’ll play a key role in delivering the world‑class experience SEPHORA is known for.
If you thrive in a fast‑paced retail environment, love connecting with people, enjoy staying ahead of the latest beauty trends and want to contribute to a values driven and inclusive environment, you’ll feel right at home.
What you’ll be doing…
- Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
- Stay up to date with beauty trends, new launches and Sephora’s full product assortment, including exclusive brands.
- Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
- Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
- Process transactions accurately and maintain a tidy, well‑organised cash area at all times.
- Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
- Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
- Support visual merchandising updates and promotional displays that inspire customers.
- Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
- Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).
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What you’ll bring…
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You’ll be a confident, passionate and customer‑obsessed individual who loves all things beauty. You will also bring:
- Experience in retail, customer service or store operations (cash & stock).
- Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial.
- Warm interpersonal skills and the ability to build meaningful client connections.
- Excellent organisational skills and high attention to detail.
- Ability to lift/carry boxes, stand for extended periods and perform physical tasks.
- A proven track record of delivering exceptional service and personalised recommendations.
- A target‑driven mindset with a desire to exceed expectations.
- Ability to multitask, prioritise and thrive in a dynamic, fast‑paced environment.
- Flexibility to work evenings, weekends and holidays as required.
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