SEPHORA
Beauty Advisor (Client Experience & Operations) - West London
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The Opportunity
As a Beauty Advisor, you’ll be at the heart of the SEPHORA customer experience. You’ll bring your passion for beauty to our customers by offering personalized advice, exceptional service, and a warm, welcoming environment for everyone who walks through our doors.
Whether you’re helping someone discover their new signature scent, guiding them through a skincare routine, or supporting the smooth running of daily store operations, you’ll play a key role in delivering the world-class experience SEPHORA is known for.
If you thrive in a fast-paced retail environment, love connecting with people, enjoy staying ahead of the latest beauty trends and want to contribute to a values-driven and inclusive environment, you’ll feel right at home.
What you’ll be doing…
- Educate customers on application techniques, routines, and product benefits to build confidence and enhance their experience.
- Stay up to date with beauty trends, new launches, and Sephora’s full product assortment, including exclusive brands.
- Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare, and fragrance.
- Drive sales by proactively connecting with customers, upselling, and promoting Sephora services and the loyalty programme.
- Process transactions accurately and maintain a tidy, well-organized cash area at all times.
- Receive, check, and organize deliveries, supporting stock counts and maintaining accurate inventory.
- Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
- Support visual merchandising updates and promotional displays that inspire customers.
- Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
- Assist with new store opening activities such as unboxing, organizing, and preparing stock (where applicable).
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What you’ll bring…
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You’ll be a confident, passionate, and customer-obsessed individual who loves all things beauty. You will also bring:
- Experience in retail, customer service, or store operations (cash & stock).
- Strong passion for makeup, skincare, and fragrance - product knowledge and application technique experience would be highly beneficial.
- Warm interpersonal skills and the ability to build meaningful client connections.
- Excellent organizational skills and high attention to detail.
- Ability to lift/carry boxes, stand for extended periods, and perform physical tasks.
- A proven track record of delivering exceptional service and personalized recommendations.
- A target-driven mindset with a desire to exceed expectations.
- Ability to multitask, prioritize, and thrive in a dynamic, fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required.
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