Elite Associates
Beauty Business Manager
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Business Manager – Luxury Skincare
Central London Department Store
We are partnering with a prestigious luxury skincare house to appoint an experienced Business Manager for one of London’s most iconic luxury department stores.
This is a key leadership role for someone who combines strong commercial instinct with a genuine passion for luxury skincare, exceptional service, and team development.
You will take full ownership of the counter, leading a small team of Beauty Consultants while driving sales, client engagement, and the overall performance of the business.
The Role
- Lead, motivate, and develop a team of 5+ to deliver against individual and counter targets
- Take ownership of the commercial performance of the counter, closely monitoring sales, KPIs, and opportunities for growth
- Deliver an elevated, highly personalized client experience, with a strong focus on consultation and skincare expertise
- Build and maintain a strong VIP and repeat-client portfolio through effective CRM and clienteling
- Coach the team on product knowledge, consultation techniques, storytelling, and service
- Work closely with department store management and internal brand teams to maximize visibility and performance
- Support and execute events, animations, launches, and other commercial initiatives
- Maintain exceptional standards across merchandising, stock, operations, and the overall counter environment
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About You
We are looking for an established Business Manager, Counter Manager, or senior beauty leader with experience managing a team of at least 5 within luxury beauty and skincare.
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You will be commercially driven, confident analyzing performance, and comfortable taking accountability for a business, while still being highly present with both your team and clients on the shop floor.
A genuine passion for luxury skincare and high-touch service is essential. Additional languages would be highly desirable due to the international client base, but are not essential.
This is an exciting opportunity to join a highly prestigious skincare house with a strong luxury positioning and a loyal global clientele.
To apply, please send your CV directly or get in touch for a confidential conversation.
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