Axiom Hospitality
Bell Hop
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Middle Eight
Salary: £26437.00 per annum plus service charge
Job Type: Permanent
Hours: Full-time
Town: London
Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We're a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.
We're proud of our heritage and surroundings for a very good reason. The hotel stands on the location of Kingsway Hall. Until recently, this address was home to one of the country's foremost recording venues. The hotel reflects the performance culture of Covent Garden and adds to it through performance spaces of its own.
We are looking for a welcoming, professional, and service-focused Bell Hop to be the first point of contact for our guests, delivering a warm and memorable arrival experience. As a key member of our front-of-house team, you will ensure a seamless guest journey while upholding the highest standards of hospitality and security.
What we offer
- £26437.00 per annum plus service charge
- Permanent, full-time contract (40hrs per week)
- Meals on duty
- Uniform Dry Cleaning
- Excellent incentives package
Benefits
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
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Your Role
We take pride in providing an exceptional guest experience from the moment they arrive. As a Bell Hop, you will be the face of the hotel, offering a warm welcome, assisting guests with their luggage, and ensuring smooth arrivals and departures.
Responsibilities Will Include But Are Not Limited To
- Greeting guests with a warm and professional welcome upon arrival and departure
- Assisting guests with luggage and providing directions or recommendations as needed
- Opening doors, hailing taxis, and coordinating with valet or transport services
- Ensuring the entrance and surrounding areas remain presentable and inviting at all times
- Assisting with security by monitoring guest access and reporting any concerns to the appropriate teams
- Offering a high level of service by anticipating guest needs and providing thoughtful assistance
- Supporting the front office and concierge teams in delivering a seamless guest experience
The ideal person for this role will be enthusiastic about change, focused on details and trusting
The Core Skills And Experience Required To Succeed
- Confident, courteous, and service-oriented with a friendly demeanor
- Previous experience in a similar front-of-house or customer-facing role preferred
- Strong communication skills with a professional and approachable attitude
- Good knowledge of local attractions, transport options, and hotel services
- Physically capable of assisting with luggage and standing for extended periods
- Passionate about delivering an exceptional hospitality experience
Get help with your application
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You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
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