City of York Council
Benefits and Contributions Adviser
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Benefits and Contributions Adviser
The Income Services Team has an exciting vacancy for a Benefits and Contributions Adviser. If you are looking for a challenge, we are an exceptionally busy team providing welfare benefits advice and claims support, as well as having responsibility for determining customer contributions for social care through our financial assessment process.
About You
Our ideal candidate will be capable of lone working and managing their daily diary. You will have experience or knowledge of either welfare benefits, social care financial assessments or both, although full training will be provided.
The Role
The role involves providing information and advice to customers, many of whom are vulnerable, through several channels including home visits, and gathering information to undertake financial assessments in accordance with the Care Act 2014 and City of York Council policy.
Key Responsibilities
- Providing benefits advice and claims support.
- Determining customer contributions for social care through financial assessment process.
- Offering information and advice to vulnerable customers.
- Undertaking financial assessments in accordance with the Care Act 2014 and City of York Council policy.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Arrangements
This is a Hybrid role. From time to time, you may be required to provide benefits advice talks in community settings, and you may be required to be in the office to provide benefits advice via our helpline, to the residents of York.
Working Environment
Offering great customer service, you will be part of a wider team supporting front line adult and children’s social care teams, income collection and the management of client’s affairs.
Security Checks
The postholder will have access to secure government sites or email. In order to use these systems, the Cabinet Office requires the HR Team to carry out Baseline Personnel Standard Security (BPSS) checks.
Public Facing Role
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Hybrid Working
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
Benefits and Rewards
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.
Contact Information
For further information or an informal discussion please contact Sharon Calline at Sharon.calline@york.gov.uk
Application Deadline
Closing date: 16 August 2026 at 12 midnight
Interview Date
Interview date: 2 September 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location