12 month FTC

Central London

Hybrid

Our client is a highly regarded global organisation operating at the intersection of technology, research and complex business operations. Renowned for attracting exceptional talent and maintaining high standards across all areas of the business, the organisation offers a collaborative and intellectually stimulating environment where operational excellence is highly valued.

This position will play a pivotal role in ensuring the effective delivery, governance and continuous improvement of employee benefits programmes. Acting as the operational lead for benefits administration, the successful candidate will help shape best-practice processes, drive efficiencies and deliver a seamless experience for employees while managing key vendor relationships and stakeholder engagement.

Key Responsibilities

• Lead the day-to-day administration of employee benefits programmes, ensuring accurate processing of enrolments, life events and employee departures.
• Manage relationships with external benefits providers, monitoring service delivery and driving operational improvements where required.
• Oversee the maintenance and optimisation of benefits platforms and systems, supporting enhancements, testing activities and implementation projects.
• Act as the primary escalation point for complex benefits queries, collaborating with internal stakeholders and third-party providers to resolve issues effectively.
• Ensure robust governance, reporting and data integrity across HR systems, benefits platforms and associated processes.
• Partner closely with HR, Payroll, Finance, Reward and technology teams to improve automation, reporting capabilities and operational efficiency.
• Support annual benefits cycles, policy updates and strategic initiatives designed to enhance employee experience and programme effectiveness.
• Develop and maintain clear operational procedures, controls and documentation to support scalable and compliant benefits administration.