University Hospital Southampton NHS FT
Bereavement Care Coordinator
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Bereavement Care Coordinator
Contract Type: Fixed Term
Fixed Term Contract End Date: December 2027
Purpose for Fixed Term: Maternity / Shared Parental / adoption Leave Backfill
Main Duties of the Job
This is an exciting opportunity to join our Bereavement and Family Support team as we continue to develop ways to meet the needs of our end of life patients and their families.
The role is pivotal to our service in capturing and sharing information sensitively and quickly to enable the deployment of time critical support in a busy and demanding department. Efficient and empathic coordination of our resources is key as we work together to meet demand, and no two days are ever the same.
The role reports to the Bereavement Lead and supports the Bereavement Specialists by sourcing, capturing and sharing key information to enable accurate and time critical decision making, along with administrative tasks.
Working for our Organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
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Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
Detailed Job Description and Main Responsibilities
The successful candidate will be responsible for:
- Co-ordinating an efficient, accurate, compassionate and timely response to patients at the end of their lives as well as their families/friends experiencing anticipatory grief or those in the aftermath of a bereavement.
- Responding effectively to referrals into the service in varied forms from close working relationships with other UHS teams and wards, often within a tight timescale with emotive situations, ensuring all referrals are actioned.
- Answering telephone, face to face and email enquiries compassionately in a timely manner.
- Compile accurate and cleansed data as well as contemporaneous notes, using Trust systems and Excel spreadsheets to produce user friendly reporting to end users.
- Work closely and collaboratively with other teams across the Trust such as mortuary, Medical Examiners Service, PALS, Complaints etc to optimise excellent care.
- Liaise proactively and productively with external teams such as Coroners Service, Register Office, Council Bereavement Services and the Police.
- Support the volunteers working within the service to enable them to feel valued members of the team.
- Ensure a safe, clean working office/family rooms as well as accurate appointment booking, diary management and meeting bookings.
- Place timely orders to meet the needs of the service such as office supplies or tickets to resolve IT or maintenance issues.
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Person Specification
Qualifications, Knowledge, and Experience
Essential criteria
- Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
- NVQ Level 3 in Business Admin or equivalent level of experience.
- Experience of communicating with members of the public in highly emotional situations.
- Proficient in all aspects of Microsoft Office.
- Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment.
- Knowledge of medical terminology.
- Administrative and organisational experience.
Desirable criteria
- Experience of working in a healthcare setting.
- Experience of working as a member of a multi-disciplinary team.
- Diploma level qualification or equivalent experience with evidence of additional personal development.
- Proficient in the use of hospital computerised patient systems.
Trust Values
Essential criteria
- Patient First
- Working Together
- Always Improving
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