Middlesbrough Council
Bereavement Services Operations Manager
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Bereavement Services Operations Manager
Operations Manager (Bereavement Services – Contracts, Compliance, Administration and Service Delivery)
Middlesbrough Council is seeking an experienced and highly organised Manager to lead the bookings, administrative and service coordination functions of our Bereavement Services.
This role is responsible for ensuring the smooth, efficient and compliant management of service delivery processes, supporting teams who coordinate burial, cremation and memorial services. You will focus on systems, people and performance, ensuring high standards of customer service are delivered in a sensitive and professional environment.
What You Will Do
- Lead and manage the administrative and coordination functions of the service
- Oversee booking systems, scheduling and service allocation processes
- Ensure all records, documentation and data are accurate and compliant
- Manage and develop a team of administrative and customer service staff
- Act as a key liaison for stakeholders, including partners and service users
- Handle complex or sensitive enquiries and complaints professionally
- Monitor and improve service performance, efficiency and customer experience
- Review and enhance systems, processes and digital ways of working
- Ensure compliance with legislation, policies and internal procedures
- Support financial processes, including fees, invoicing and income monitoring
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About You, We Are Looking For Someone Who
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Your very own career expert that helps elevate your application to the next level.
- Has experience managing administrative or operational services in a busy environment.
- Demonstrates strong organisational, planning and co-ordination skills
- Has experience leading teams and driving service performance
- Has excellent attention to detail, particularly in relation to records and compliance
- Is confident dealing with complex or sensitive situations professionally
- Has strong communication and stakeholder management skills
- Can manage competing priorities and work effectively under pressure
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Nicky Raine on nicky_raine@middlesbrough.gov.uk
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