6 Month Contract With A Local Authority

Job Purpose

To support the effective and respectful running of the Crematorium Chapel, ensuring that services are conducted smoothly, on time, and in accordance with the wishes of bereaved families, relevant regulations, and the Cremation Code of Practice.

The postholder will work closely with funeral directors, celebrants, ministers, contractors, colleagues, and members of the public, providing a high standard of care, sensitivity, and professionalism at all times. The role will also provide administrative support to the Bereavement Services Team, including accurate record keeping, processing of cremation and burial documentation, and general support to the busy crematorium office.

A high degree of empathy, discretion, organisation, and attention to detail is essential.

Key Responsibilities

• Liaise with funeral directors, celebrants, ministers, colleagues, contractors, and members of the public to ensure cremation services are received and conducted correctly and in accordance with the Cremation Code of Practice.
• Monitor chapel services and provide assistance to funeral directors, ministers, and celebrants as required.
• Ensure services run smoothly, respectfully, and on time, responding appropriately to any issues that arise.
• Prepare and maintain the Chapel, Waiting Room, and Flower Terrace before and between services.
• Carry out general cleaning and tidying between services, maintaining a high standard of cleanliness and presentation.
• Provide administrative support for cremation and burial processes, including accurately processing paperwork, entering data, merging documents, and retaining records in accordance with relevant regulations.
• Ensure all necessary documentation is received, completed correctly, and retained in accordance with statutory and regulatory requirements.
• Liaise with Funeral Directors and Stonemasons to obtain and process required documentation.
• Deal sensitively, professionally, and compassionately with bereaved families and members of the public in person, over the telephone, and during chapel services.
• Ensure agreed procedures, statutory requirements, and the Cremation Code of Practice are followed consistently.
• Support the collection, identification, processing, storage, and final disposal of cremated remains, including scattering or burial where required.
• Assist with the removal of flowers and general tidying and maintenance of the Gardens of Remembrance.
• Maintain accurate computerised and manual records and ensure information is handled securely and confidentially.
• Contribute to the continuous improvement and modernisation of Bereavement Services by assisting with projects and work streams.
• Participate proactively in team meetings and contribute ideas, improvements, and best practice.
• Maintain up-to-date knowledge of good practice in cremation and burial services, including relevant developments, ideas, and trends.
• Follow all Health and Safety requirements relevant to the role, including safe working practices, manual handling, and emergency procedures.
• Respond appropriately and calmly to unexpected situations or problems during services, using initiative to resolve issues where possible.
• Work effectively both independently and as part of a team, managing competing priorities to meet service requirements.
• Undertake other appropriate duties as requested by the Bereavement Services Manager.