South Gloucestershire Council
Best Start in Life Senior Family Hub Worker - South Team
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How You'll Make a Difference
As a Best Start Senior Family Hub Worker, you will help children and families access the right support at the right time through Family Hubs and Children’s Centres. Coordinating local service delivery, you will provide support to staff and work closely with partners to strengthen Early Help services for families.
Focusing on babies and children aged 0-5, while contributing to the wider 0-19 offer, or up to 25 for young people with SEND, you will combine operational leadership, quality assurance and direct family support to ensure services are welcoming, accessible and responsive to local needs.
What You Will Be Doing
With support from a Team Manager, you will provide local operational leadership, taking responsibility for effective day-to-day decisions with minimal direction. Rather than holding a caseload, you will focus on leading and developing a small team, coordinating local service delivery, overseeing the Family Hub environment and using performance data and family feedback to continuously improve the support available to children and families.
- Supervise and support Best Start Family Hub workers and administration staff, providing induction, coaching, mentoring and practice development.
- Coordinate and quality assure hub-based activities, including outreach, group programmes and one-to-one support, ensuring services are delivered safely, effectively and in line with evidence-based practice.
- Strengthen relationships and referral pathways across health, education, housing, welfare, food support and voluntary sector organisations to improve outcomes for families.
- Use family feedback, performance data and local insight to evaluate impact, monitor service reach and drive continuous improvement across the Best Start offer.
- Apply sound professional judgement to safeguarding, risk assessment, building management and health and safety responsibilities, ensuring concerns are identified, managed and escalated appropriately.
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What We Need From You
- Hold, or be working towards, a relevant professional qualification, such as a degree, NVQ Level 4 or equivalent qualification relating to services for children and young people.
- Have significant experience of working with children and families within a relevant service area, including delivering parenting programmes and providing direct family support.
- Be able to lead, supervise and support staff, allocating work effectively and promoting high standards of practice and performance.
- Have a sound understanding of safeguarding, relevant legislation, policies and procedures, with the confidence to assess risk and manage sensitive and complex situations appropriately.
- Have strong partnership-working, communication and organisational skills, with experience of report writing, presenting information, using performance data and working confidently with a range of IT systems.
What You Need To Know
- An enhanced DBS check is required due to the nature of the work with children and families.
- Travel throughout the authority and surrounding area is expected, so a full driving licence with access to a vehicle, or an alternative suitable means of travel, is needed.
- The role includes work in Family Hubs, Children’s Centres, community venues and family homes, with occasional evenings or weekends according to service need.
Interviews will be held on 16th October 2026.
How a Career At South Gloucestershire Council Is Different
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
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We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
What’s special here is the strength of the team ethos. We are a relatively small local authority, so managers know staff well. They can plan their services to ensure teams have manageable caseloads and have effective supervision so feel supported to make decisions which are right for the children and young people they work with.
We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given the right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
We're building and shaping communities which people are proud of. We’re providing essential services across our communities to ensure they are safe and well maintained.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please refer to the Best Start in Life Senior Family Hub Worker role profile attached to this advert.
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