Maximus UK
BI Delivery & Operations Lead
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Role Summary
We are looking for an experienced Delivery Manager to bring structure, pace and accountability to the delivery of our BI portfolio. You will lead the planning and coordination of multiple BI priorities, helping the function make realistic commitments, manage competing demands and deliver high-quality outcomes for operational stakeholders.
You will own delivery plans, facilitate prioritisation and governance, manage risks and dependencies, and provide clear visibility of progress to senior stakeholders. Working across Data, Technology and operational teams, you will resolve delivery obstacles, challenge unrealistic expectations and lead recovery activity when work moves off plan.
You will also lead our BI Administration team and support the reliable operation of business-critical reporting services. You do not need to be a hands-on BI developer. We are looking for a delivery professional who can apply strong delivery management, agile working, stakeholder management and continuous improvement skills within a technical BI environment.
Essential Duties & Responsibilities
Accountable Delivery of Work
Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.
Operational Excellence & Stability
Ensures day to day operations run smoothly by:
- Maintaining reliable processes
- Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
- Ensuring continuity of service and minimal disruption
- Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.
BI Operating Model & Standard Operating Procedures
Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.
Leadership & Development of BI Administrators
Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.
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Planning, Prioritisation & Capacity Management
Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.
Delivery Governance & Ways of Working
Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.
Continuously Improve Delivery Mechanism
Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.
Qualifications and/or Experience
Essential
- Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.
- Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.
- Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.
- Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.
- Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.
- Demonstrable experience ensuring operational stability, including managing incidents, risks, dependencies, and service continuity.
- Experience leading or coordinating operational teams, such as BI Administrators or support functions, to deliver reliable day-to-day service.
- Strong stakeholder communication skills, with the ability to provide clear delivery updates, manage expectations, and maintain confidence in delivery outcomes.
- Ability to identify delivery inefficiencies and implement improvements to processes, tooling, or ways of working.
- Experience using delivery and workflow tools (e.g. Jira, Azure DevOps, or similar) to support planning and transparency, without overengineering process.
- Experience supporting multiteam or cross functional delivery, coordinating across technical and nontechnical groups.
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Desirable
- Experience working specifically within Business Intelligence, Data, or Analytics teams, with an understanding of BI lifecycle, dependencies, and operational challenges.
- Exposure to product-based delivery models, including cocreating and communicating product roadmaps.
- Experience driving continuous improvement initiatives across delivery or operational functions.
- Familiarity with BI platform operations (e.g. reporting schedules, data refreshes, dependencies, access models), even if not hands on.
- Relevant professional qualifications or training in delivery management, project management, or service management (e.g. Agile, Scrum, PRINCE2, ITIL), or equivalent experience.
Salary
£38,000 - £49,000 depending on experience
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
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