Elastic Ltd
Bicycle Mechanic
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Bike Technician / E-Bike Technician
Location: Cambridge area
Employment Type: Permanent, Full-Time
We are working with an innovative UK engineering and product development business looking to appoint an experienced Bike Technician to join its growing technical team.
This is more than a traditional workshop mechanic position. You’ll work across the build, servicing, diagnostics and technical development of advanced bicycles and e-bikes, supporting both existing products and future product development.
The role would suit a technically strong bike mechanic who enjoys fault-finding, understands e-bike technology and wants to work in a more innovative engineering-led environment.
The Role
You will be responsible for:
- Completing full bike builds, servicing, repairs and diagnostics across new and returned bikes
- Carrying out detailed inspections and assessments before commencing work
- Completing pre-delivery inspections and ensuring bikes meet required quality and safety standards
- Test riding bikes to diagnose faults and assess motor, battery and wider system performance
- Wheel building
- Technical fault-finding and root cause analysis on customer returns and warranty cases
- Advising customers on repairs, upgrades and ongoing bike care
- Maintaining accurate service, build, repair and technical test records
- Supporting continuous improvement of workshop and technical procedures
- Managing stock levels for bike parts and components and supporting procurement
- Providing technical support to sales and customer-facing teams
- Supporting occasional demonstrations, test ride events and industry shows
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The position covers a considerably broader technical remit than a standard bike shop mechanic role, including diagnostics, root-cause analysis and involvement in product improvement.
What We’re Looking For
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You will ideally have:
- City & Guilds Level 2 or Cytech Level 3 qualification
- At least 2 years' experience within bike servicing, maintenance and repair
- Previous e-bike experience or a strong understanding of electric bicycles
- Strong mechanical knowledge and technical bike-building ability
- Excellent fault-finding and troubleshooting skills
- Knowledge of current bicycle technologies and developments
- Strong communication and customer service skills
- Ability to work independently while contributing effectively within a wider technical team
The qualification requirement and minimum two years' servicing/repair experience are specified as essential.
This is an excellent opportunity for an experienced technician looking to move into a product-focused engineering environment where you'll gain exposure to new technology, product development and the full product lifecycle.
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