Key Responsibilities

Bid Management

• Reviewing RFPs, RFIs, PQQs and other tender opportunities to understand customer requirements, evaluation criteria and submission deadlines.
• Supporting bid qualification activities by identifying requirements, risks, dependencies and resource requirements.
• Developing bid plans, timelines and milestone trackers to ensure successful delivery.
• Coordinating bid kick-off meetings, agreeing responsibilities, timelines and deliverables.
• Monitoring progress throughout the bid lifecycle, proactively managing risks and escalating issues where appropriate.
• Managing the end-to-end bid process from qualification through to submission.
• Coordinating contributions from internal stakeholders.
• Ensuring all submissions comply with customer requirements and internal governance processes.
• Coordinating final document assembly, approvals and submission activities.

Content Development

• Producing compelling, persuasive and customer-focused responses to RFPs, RFIs, PQQs and tender opportunities, ensuring responses are aligned to customer requirements, published evaluation criteria and scoring methodologies where applicable.
• Developing clear win themes and messaging that effectively communicate the organisation's value proposition and differentiators.
• Translating complex technical, commercial and operational information into compelling customer-focused narratives.
• Working collaboratively with subject matter experts to challenge, refine and strengthen content, ensuring responses are clear, accurate, compelling and aligned to customer requirements.
• Editing, proofreading and refining contributions from subject matter experts, ensuring responses are clear, consistent and supported by relevant evidence, case studies, metrics and customer outcomes wherever possible.
• Ensuring all documentation reflects the organisation's brand, tone of voice and professional standards.

Knowledge Management

• Maintaining and continuously improving the bid content library, templates and knowledge repository.
• Developing reusable content that improves efficiency while ensuring responses remain tailored to individual customer requirements.
• Capturing new content, case studies and lessons learned following bid submissions.
• Maintaining appropriate version control and document governance across bid documentation, templates and reusable content.
• Reviewing existing content regularly to ensure it remains accurate, relevant and aligned with current products, services and messaging.

AI & Continuous Improvement

• Using AI and other digital technologies to support research, opportunity analysis, content development, editing, compliance checking and document production while maintaining responsibility for the quality and accuracy of all submissions.
• Identifying opportunities to improve bid processes, collaboration and overall efficiency.
• Contributing to post-submission reviews, capturing feedback and lessons learned to improve future submissions and increase win rates.
• Championing continuous improvement and the adoption of best practice across the bid process.

Stakeholder Collaboration

• Building trusted relationships with stakeholders across multiple business functions and global locations. Collaborating closely to ensure submissions align with customer expectations and commercial objectives.
• Acting as the central point of coordination throughout the bid process, ensuring contributors understand priorities, responsibilities and deadlines.
• Communicating progress, risks and key milestones to stakeholders throughout the bid lifecycle.

Quality Assurance

• Ensuring every submission is accurate, compelling, compliant and professionally presented.
• Reviewing submissions against customer evaluation criteria and submission requirements.
• Maintaining exceptional attention to detail throughout the bid lifecycle.
• Ensuring consistency of messaging, formatting, branding and document quality.

Skills, Knowledge & Experience

• Proven experience managing the end-to-end bid process from opportunity through to submission.
• Experience producing compelling proposals, bids or tender responses, with the ability to develop persuasive, customer-focused content.
• Strong storytelling skills with the ability to translate complex technical, commercial and operational information into compelling customer-focused narratives that clearly communicate value and differentiate our solutions.
• Excellent project management and organisational skills, with the ability to manage multiple concurrent bids and competing priorities.
• Experience coordinating input from multiple stakeholders and maintaining momentum against demanding deadlines.
• Strong analytical skills with the ability to interpret tender documentation, identify evaluation criteria and develop compliant responses.
• Ability to critically review, challenge and synthesise information from multiple contributors to produce clear, concise and persuasive customer-focused responses.
• Exceptional attention to detail and commitment to producing high-quality work.
• Experience using AI tools to support research, content development, editing and compliance checking while applying critical thinking and professional judgement.
• Excellent communication, influencing and relationship-building skills.
• Experience within a SaaS, technology or business services environment.
• Experience maintaining bid libraries, knowledge repositories or content management systems.
• Understanding of commercial proposals and pricing submissions.
• Experience reviewing technical documentation and translating complex information into customer-focused responses.

Our Values and Behaviours

• Integrity is our cornerstone: we act with honesty and strong moral principles in all business dealings.
• We embrace Transparency and ensure open and honest communication at all levels.
• We think long term but act with urgency: we balance strategic foresight with prompt action.
• We stay humble and curious and are always learning. We foster a growth mindset and a culture of continuous improvement and innovation.
• High autonomy demands high accountability: we empower our employees and hold them responsible for their actions.
• Investing in our people is paramount: we believe in nurturing talent and supporting professional growth.