Kwik-Fit (GB) Ltd
Bike Repair Collections & Logistics Lead
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Bike Repair Collections & Logistics Lead
Reporting to the Bike Repair Operations Support Manager, the Bike Repair Collections & Logistics Lead is responsible for planning and coordinating our collection and delivery network across London, managing a small team of drivers, and acting as an escalation point for operational issues.
At the same time, you will regularly undertake collections and deliveries yourself, helping maintain operational resilience through a hands-on approach within the organisation.
This is a hybrid operational and team lead position that combines route planning, logistics management, and hands-on driving responsibilities.
This role is ideal for someone who enjoys both strategic problem-solving and being actively involved in the operation, someone who thrives working independently whilst also enjoys customer interaction and understands the value and importance of customer's bikes.
The Day to Day
Logistics Planning & Operations
- Plan and optimise daily collection and delivery routes across London, managing vehicle capacity, delivery zones, and customer booking availability.
- Monitor operational performance and identify opportunities to improve efficiency, utilisation, service levels, and costs.
- Take ownership of route changes, delays, and operational exceptions throughout the day, working closely with Customer Operations teams to resolve issues.
- Analyse logistics performance data and support the implementation of new tools, systems, and processes to improve operational efficiency.
Driver Leadership & Team Management
- Manage and support a team of drivers, fostering a positive, accountable, and customer-focused culture.
- Create and manage driver rotas and holiday schedules, ensuring appropriate operational cover.
- Lead onboarding and training for new drivers, while monitoring performance and identifying coaching and development opportunities.
- Ensure drivers consistently follow company processes, safety requirements, and customer service standards.
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Customer Service & Communication
- Act as a key point of contact for operational issues affecting collections and deliveries.
- Communicate proactively with customers when delays or rescheduling are required.
- Work collaboratively with store teams and Customer Operations teams to resolve service issues and deliver an excellent customer experience.
Driving & Delivery Responsibilities
- Carry out collection and delivery routes as part of normal operations, expected to be approximately 60% of your time.
- Provide cover for driver absences, holidays, and periods of increased demand.
- Safely load, transport, and unload customer bikes in accordance with company procedures.
Fleet & Compliance
- Ensure company vehicles remain roadworthy, compliant, and well-maintained, arranging maintenance where required.
- Support initiatives to reduce vehicle incidents, fines, and customer bike damage.
- Undertake any other duties which may be requested by Management, for which training and/or an explanation has been provided and understood.
Who we're looking for
- Full UK driving licence with a clean driving record.
- Previous experience driving a LWB Van.
- Previous experience in logistics, transport planning, field operations, or delivery management.
- Experience managing or supervising people.
- Strong route planning and organisational skills.
- Excellent problem-solving ability and confidence working under pressure.
- Strong communication and customer service skills.
- Comfortable using technology including Microsoft Office, operational systems, and communication platforms.
- 30 mins commuting distance to either our Fettle Finsbury Park or Streatham sites. (Desirable)
- Passion for cycling with strong credibility when engaging customers and operational teams.
- Experience using route optimisation or logistics planning software.
- Knowledge of London's road network.
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The Perks
- Exclusive discounts at major retailers, restaurants, holidays, and much more.
- Generous staff discounts for you and your family.
- Award-winning training and development, with fantastic career prospects.
- Wide range of wellbeing support for you and your family (Employee Assistance Programme)
- Kwik Fit Club.
- Free MOT.
- Cycle to Work Scheme.
- Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
- Monthly team activities.
About us
Kwik Fit Bike Repair powered by Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone.
We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.
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