Employer Cyclo Monster

Job reference: 35678Emp

Location: Derby, Derbyshire

Salary range: competitive

Job added: 5 August 26

Final date for applications: 22 August 26

Job Description

You'll play a key role in delivering exceptional customer service while helping manage the day-to-day operation of one of Derby's busiest independent bike shops.

This is a varied position combining retail sales, store leadership, and e-commerce operations. You'll be equally comfortable advising customers in-store, processing online orders, coordinating stock deliveries, and ensuring our website customers receive the same outstanding service as those who visit us in person.

Working alongside the management team, you'll help drive sales, maintain excellent store standards, and ensure the business runs smoothly every day.

This position includes Key Holder responsibilities, with the opportunity to open and close the business and manage the store in the absence of senior management.

No two days are the same. One minute you'll be helping someone choose their first bike, the next you'll be processing online orders, booking new deliveries into stock, liaising with suppliers, or supporting the workshop team.

Skills/Experience Required

Key Responsibilities

• Deliver outstanding customer service in-store, over the phone, and online.
• Sell bicycles, e-bikes, accessories, clothing, and workshop services.
• Build long-term customer relationships through expert advice and product knowledge.
• Help drive sales while maintaining excellent customer satisfaction.
• Process online and click & collect orders accurately and efficiently.
• Book in supplier deliveries and maintain accurate stock records.
• Assist with stock control, inventory management, and merchandising.
• Ensure online orders are picked, packed, and dispatched promptly.
• Support product listings, website content, and e-commerce administration.
• Act as a Key Holder, opening and securing the premises.
• Lead the team and oversee the store when managers are unavailable.
• Maintain exceptional store presentation and housekeeping.
• Handle customer enquiries, warranty claims, and after-sales support professionally.
• Work closely with the workshop team to ensure a seamless customer experience.
• Assist with social media content and promotional campaigns where appropriate.
• Represent Cyclo Monster professionally at all times.