Intec Business Colleges
Bilingual Customer & Application Support Specialist
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Summary
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Join Ebbon Automotive as a Customer Support & Application Support Apprentice
Learn to support customers, troubleshoot software issues, and develop technical skills while completing a Level 3 Customer Service Specialist Apprenticeship.
Training course
Customer service specialist Level 3
Hours
- Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break.
- 37.5 hours a week
Start date
- TBC
Duration
- 19 Months
Positions available
- 1
What you’ll do at work
- Support UK and France customers via phone, email, and online systems, logging and resolving software queries while developing application support skills.
- You'll troubleshoot issues, assist with software testing, maintain accurate records, and work with Customer Support, Product, Development, and Operations teams.
- Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.
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Where you’ll work
- UNIT 2, WOOTTON BUSINESS PARK, BESSELSLEIGH ROAD, WOOTTON, OX13 6FD
College or training organisation
- INTEC BUSINESS COLLEGES LIMITED
Your training course
- Customer service specialist
- Equal to Level 3 (A level)
Essential Qualifications
- GCSE English (Grade A - C / 9 - 4)* essential
- GCSE Maths (Grade A - C / 9 - 4)* essential
Skills
- Attention to detail
- Excellent Communication skills
- Excellent Customer Service Skills
- Good IT Skills
- Strong problem solving ability
- Strong Organisation Skills
- Able to manage multiple tasks
- Interest in Technology
- Interest in Software Support
- Fluent in speaking in French
- Fluent in writing in French
- Customer Service experience desirable
- Friendly & Professional
- Eager to learn
- Reliable & Proactive
- Analytical & positive attitude
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Other Requirements
- This is an office-based role requiring prolonged computer use, handling customer enquiries, and balancing multiple support requests. Candidates must be able to travel to the Wootton, Oxfordshire office Monday to Friday.
- Office-based 5 days a week, Monday to Friday initially, and then the option to work from home once settled in. Mondays and Fridays, with Tuesday, Wednesday, and Thursday in the office.
- References, basic DBS, and UK sanctions checks are required before appointment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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