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Bilingual Customer & Application Support Specialist (French & English) Apprentice
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Join Ebbon Automotive as a Customer Support & Application Support Apprentice
Learn to support customers, troubleshoot software issues, and develop technical skills while completing a Level 3 Customer Service Specialist Apprenticeship.
Wage
£22,000 a year
Minimum wage rates (opens in new tab)
The salary will be between £22,000 - £27,000 depending on age and experience.
Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch break. 37 hours 30 minutes a week
Start date
Monday 14 September 2026
Duration
1 year 7 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.
- Troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.
- Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.
Where you'll work
UNIT 2
WOOTTON BUSINESS PARK
BESSELSLEIGH ROAD
WOOTTON
OX13 6FD
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
The apprenticeship will be delivered with a blend of online & onsite meetings with the candidates assessor every 4-6 weeks until successful completion of the apprenticeship.
Essential qualifications
- GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Excellent Communication skills
- Excellent C/Service Skills
- Good Microsoft Office Skills
- Good IT Skills
- Strong problem solving ability
- Strong Organisation Skills
- Willingness to learn
- Able to manage multiple tasks
- Interest in Technology
- Interest in Software Support
- Fluent in speaking in French
- Fluent in writing in French
- Fluent in writing in English
- Fluent in speaking in English
- C/Service experience desirable
- Friendly & Professional
- Customer focused
- Enthusiastic about Technology
- Eager to learn
- Reliable & Proactive
- Analytical & positive attitude
- Able to work in a team & alone
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Other requirements
This is an office-based role requiring prolonged computer use, handling customer enquiries and balancing multiple support requests. Candidates must be able to travel to the Wootton, Oxfordshire office Monday to Friday.
Office-based 5 days a week, Monday to Friday initially, and then the option to work from home once settled in. Mondays and Fridays, with Tuesday, Wednesday and Thursday in the office.
References, basic DBS and UK sanctions checks are required before appointment.
Leading the way
Ebbon Group is a digital platforms company with a relentless mission to solve the problems faced by the global automotive community – driving together towards an efficient, sustainable and safer future. We have an established portfolio of products that primarily serve the fleet community.
For over 20 years, we have focused on connecting and automating the automotive community with an increasing range of platforms.
https://www.ebbon-group.com (opens in new tab)
Company benefits
Benefits include 27 days' annual leave plus bank holidays and birthday leave, company pension, Employee Assistance Programme, free onsite parking, two paid volunteering days each year, structured mentoring and training.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion may lead to permanent roles; including Junior Application Support Analyst, Application Support Analyst, Technical Support Analyst, Software Support Specialist or Customer Support Consultant. With ongoing training and career development opportunities.
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey North
tracey.north@intecbusinesscolleges.co.uk
07580 997408
The reference code for this apprenticeship is VAC2000047703.
Closes in 27 days (Tuesday 8 September 2026 at 11:59pm)
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