Billing Administrator

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Billing Administrator to join our Billing Team at our office in Kings Hill, West Malling.

Joining us on a full time, 37.5 hour per week basis you will work in a hybrid capacity with 2 days per week based at the Kings Hill office.

Purpose Of The Role

To support all aspects of the billing function across our group which will include all sites Long Stay, PICU/Acute, nursing homes and day services.

The role is responsible for providing day-to-day administrative support to the Billing team, ensuring accurate and timely invoicing throughout the month and at month end, maintaining compliance with company policies and procedures, and building effective relationships with operational sites and internal departments.

At Cygnet

At Cygnet, our perks go way beyond pension schemes and excellent professional development. You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

Your day-to-day…

• Maintain and update sales daybooks daily using ward census information.
• Responsible for managing a share of the billing process across a portfolio of sites, ensuring the accurate and timely invoicing of approximately £70 million of monthly revenue generated across 155 locations.
• Billing will be processed through our new billing system, Coldharbour. As part of this system implementation, you will play a key role in supporting the transition, helping to ensure processes are adopted smoothly and efficiently.
• Liaise with sites to obtain accurate billing information, ensuring compliance with company procedures and audit requirements. This role involves regular communication with stakeholders, primarily by telephone, so confidence in building effective relationships and gathering information through both phone calls and email correspondence is essential.
• Support the preparation and processing of credit notes and reinvoicing where required.
• Assist with data analysis, reporting, and information requests from the Finance team and senior management.
• Maintain the transport costs log, carrying out validation checks and ensuring accurate invoicing.
• Produce month-end invoices for allocated sites, meeting strict deadlines and service level expectations.
• Investigate and resolve billing queries in a timely and professional manner.
• Perform adhoc tasks as and when needed.