Tela Technology
Billing Administrator
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Tela Technology are proud to be one of the UK’s largest independently owned communication solutions providers, delivering a wide range of products and services to our customers and partners, UK wide.
Our customers are at the heart of everything we do. We believe in building strong, long-term relationships and providing solutions that genuinely benefit our customers, their businesses and their teams.
We also believe our people are our greatest asset. We encourage autonomous working, value initiative and give our employees the opportunity to make a real impact.
The Role
Working closely with the Head of Systems, you will be trained to take ownership for billing and finance activities, which ensures our partner billing is sent out accurately, and to schedule.
Duties include;
- Processing the monthly billing cycle
- Ensure billing is completed to agreed SLA's
- Interpreting and analysing data
- Raising invoices, statements & credits
- Daily review of billing tickets & mailboxes, responding to customers in a timely and professional manner
- Working with the wider team to resolve queries quickly and effectively
- Proactively make recommendations for improvements to processes
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This role offers hybrid working, with 3 days on site in our London office (located by London Bridge station) and the remaining days from home. Please note, an initial training period will require the successful candidate to be in the office daily.
About You
We are looking for a candidate with current billing experience, ideally within telecoms or using the aBILLity platform.
Tela are passionate about delivering an exceptional customer experience through every interaction, therefore the successful candidate will need to have excellent communication skills, be able to confidently interact with customers, take accountability for the resolution of queries from start to finish, and have the ability to troubleshoot technical issues effectively. A keen eye for detail is essential, as is an analytical and organised approach.
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Salary & Benefits
- £32,000 – £35,000 basic salary, dependent on experience
- Employee Wellness Plan
- Employee Assistance Programme
- Employee Discount Scheme
- Private Healthcare
- Life Assurance
Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and sexual orientation. Please get in touch for a full copy of our Equality and Diversity policy.
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