Equifax
Billing Analyst (Fixed Term Contract)
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We’re looking for a Billing Analyst to join our Contract to Order Team
A role that plays a critical part in ensuring accurate contract implementation and billing.
As a subject matter expert, you’ll be responsible for analysing and interpreting contract terms (with a focus on pricing and products), ensuring data accuracy across systems, resolving issues, and supporting improvements that drive customer satisfaction and financial performance.
This is an initial fixed term contract for 12 months
What You’ll Do
- Analyse and interpret complex contract language, with an emphasis on product and pricing accuracy.
- Implement and maintain contract details in internal systems to support accurate and timely billing.
- Collaborate with cross-functional teams, including Billing Operations, Sales Ops, Account Boarding, Legal, and Finance.
- Support process improvements and provide insights into contract-to-billing workflows.
- Manage case queues involving contract setups, cancellations, amendments, and custom requests.
- Handle customer queries, escalations, and issue resolution with a focus on root cause analysis and trend reporting.
- Contribute directly to monthly financial closing processes and Net Promoter Score (NPS) performance.
- Prepare and present data-driven reports to track progress and identify opportunities for optimization.
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What Experience You Need
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Your very own career expert that helps elevate your application to the next level.
- Strong attention to detail and analytical skills
- Ability to interpret complex contracts and manage multiple tasks effectively
- Good knowledge of Excel
- Financial Systems knowledge such as Oracle.
- A self-starter with excellent communication and problem-solving skills
- Experience working cross-functionally in a fast-paced environment
We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.
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