Key Responsibilities

• Positively adapting to change and continual process improvement, supporting the wider business strategy and having a sound understanding of Eversheds-Sutherland to support stakeholder priorities. Providing opportunities for growth, engagement and collaboration, enabling the Billing team to flourish and excel in their roles.
• Provide effective remote line management of the product group, location or centrally managed client team you are responsible for.
• Take ownership of the WIP estimates for the product group, location or clients your direct reports are assigned to, highlighting any variances against target to the billing and revenue manager on a regular basis. Support the billing and revenue manager to ensure mitigation plans are in place for any shortfalls against billing targets or client SLAs.
• Drive the team to collate all essential billing information, eg fee estimates, POs and e-billing references to enable a smooth billing process. Support the team members with the facilitation of any administration tasks with other finance teams, eg e-billing, streamlining communication to fee-earners to ensure one single point of contact where possible. Equip your team members with the knowledge to guide partners, fee-earners and PAs on the firm’s financial processes and procedures relating to the billing process.
• Manage the even distribution of workloads within the team, ensuring that a high level of support is available at all times for internal and external clients, including managing any re-allocation of support and delegation of transaction tasks. Support the billing and revenue manager with any specific analysis required to ensure the fair distribution of work.
• Provide the first point of escalation in relation to problems raised by stakeholders, dealing promptly with any team or individual issues, escalating to the billing and revenue manager where necessary.
• Take responsibility for ensuring client, firm and practice group(s) procedures and processes are followed, and actively seek to continually improve these wherever possible.
• Manage all team check-ins consistently and effectively by thorough preparation, leading meetings, ensuring development plans and any specific training needs are identified and implemented accordingly.
• Work closely with other team leaders and managers to ensure consistency and collaboration across all practice groups.
• Create an environment that encourages trust, open communication, innovative and creative thinking and collaborative working, undertaking skills enhancement of the team through monitoring and mentoring on an individual and team basis.
• Effectively onboard and integrate new members of the team, ensuring they are fully trained in the firmwide systems and processes.
• Be a role model, and advocate for attendance at networking events and training sessions, inspiring others to seek opportunities to increase responsibility and build their network and profile.
• Manage and monitor holiday and sickness records for the team, and address conduct issues, escalating significant issues to billing and revenue manager/HR.

Skills and Experience

• Strong analytical thinking and problem-solving abilities, with minimal day to day line manager support
• Team management experience
• Experience in managing the billing process for large complex clients
• Positive approach and attitude
• Excellent communication and inter-personal skills (oral and written)
• Capable of working autonomously but also operating within a team environment
• Ability to demonstrate and prove his/her capabilities in driving business and team/workstream SLAs on a daily/weekly basis
• Knowledge of AP/Billing is essential
• Strong attention to detail
• Extremely effective communication and stakeholder management skills and ability to drive this attitude/behaviour within a team
• Able to identify & escalate potential issues immediately providing recommendations for solution(s) to line manager
• Identify and take ownership of work that sits outside of the BAU

What’s In It For You?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working
• We support your health and performance through our dental, healthcare and wellness support
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs
• We provide experience and opportunity through international and cross-function exposure
• We provide an opportunity to give back through our pro bono work and community engagement
• We help you plan ahead through retirement planning, insurance and assurance

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you, For your success. And what's next. #LI-NA1