4th Utility | Rise
Billing and Sales Ledger Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Altrincham
Salary: £30,000
Contract: Permanent | Hours: 37.5 per week
Department: Finance
Reporting to: Management Accountant
About Rise Fibre
Join Rise Fibre, one of the UK’s fastest-growing domestic broadband suppliers, and be part of a supportive, inclusive and ambitious team where your contribution genuinely matters.
We invest in our people through ongoing training, development and clear career progression. You’ll also benefit from 25 days’ annual leave, pension, Electric Vehicle Scheme, employee referral bonuses, recognition awards and regular social events and team activities.
The Role
We’re looking for a highly organised and detail-focused Billing & Sales Ledger Specialist to join our Finance team.
You’ll play a key role in managing customer billing, payments, reconciliations and debt, while helping to ensure accurate financial controls and an excellent customer experience. Working closely with Finance, Customer Services, Retentions and external partners, you’ll investigate issues, resolve queries and identify opportunities to improve our processes.
Key Responsibilities
- Manage and resolve customer billing queries within agreed timescales.
- Liaise with Customer Services, Retentions and external partners to resolve billing issues.
- Process refunds, adjustments and customer payments accurately and promptly.
- Complete daily Direct Debit and card account reconciliations and investigate discrepancies.
- Investigate and correctly allocate unidentified or incorrectly posted payments.
- Support commercial and landlord debt collection and escalate complex accounts where required.
- Assist with month-end billing, reporting and annual audit activities.
- Maintain accurate financial records and adhere to company controls and procedures.
- Identify opportunities to improve billing and payment processes through automation and AI.
- Highlight recurring issues and contribute to improvements that reduce errors, disputes and customer complaints.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You’ll be comfortable working in a busy, high-volume environment and take pride in getting the detail right. You’ll be a confident communicator, a strong problem solver and someone who takes ownership of issues through to resolution.
Essential:
- Experience in billing, accounts receivable, finance administration, credit control or a similar transactional finance role.
- Strong numerical and administrative skills with excellent attention to detail.
- Experience processing and reconciling high volumes of transactions.
- Experience investigating discrepancies and resolving billing or payment queries.
- Good understanding of customer billing and payment processes.
- Experience with Direct Debit, card payments and BACS.
- Strong organisational and prioritisation skills, with the ability to meet deadlines.
- Good written and verbal communication skills.
- Strong Microsoft Office and Excel skills.
- A proactive, practical approach to problem solving.
- High standards of confidentiality, accuracy and financial control.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience in telecoms, broadband, utilities, property, subscriptions or another high-volume billing environment.
- Experience with Oracle NetSuite or similar finance/ERP systems.
- Credit control or debt collection experience.
- Experience supporting month-end and external audits.
- Finance/accounting qualification or relevant practical training.
Why Join Us?
This role is key to ensuring our customers are billed accurately, payments are processed promptly and our financial processes remain efficient and well controlled.
You’ll have the opportunity to make a tangible impact by helping us reduce billing errors, improve cash collection, strengthen financial controls and enhance the customer experience, while developing your own career within a fast-growing business.
If you’re a detail-oriented finance professional who enjoys solving problems, taking ownership and improving processes, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location