Swap
Billing Associate (12-month FTC)
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About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About The Role
We are looking for a Billing Associate contractor (12 Month FTC) to support Swap’s day-to-day billing operations, primarily focused on Shipping billing and customer onboarding. This is a hands-on role requiring strong attention to detail, confidence working with data and an interest in using systems, automation and AI to improve Finance operations.
This role suits a problem solver that thrives in a scale-up environment — comfortable operating both strategically and at a detailed transactional level. You’ll be as confident reviewing billing issues as you are improving processes, implementing systems, and solving operational bottlenecks.
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The responsibilities of this role can change in line with your skills in the future and this is an opportunity to shape this role as Swap grows.
Key Responsibilities
- Manage Finance onboarding for new customers, including billing setup, Direct Debit mandates and customer information
- Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control
- Perform first-invoice reviews and investigate initial billing discrepancies for newly onboarded customers
- Prepare and review Shipping billing calculations and resolve related customer and internal queries
- Perform billing reconciliations, investigate exceptions and maintain accurate billing records and supporting documentation
- Support implementation and testing of new billing tools designed to consolidate data and automate existing manual processes
- Support the adoption of automation and AI-driven workflows across billing, reconciliations and exception identification
- Provide general Billing and Credit Control support and contribute to improvements in processes, controls and data quality
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What we would like to see:
- 2+ years’ experience in Billing, Accounts Receivable, Finance Operations or a similar role
- Strong Excel skills and confidence working with large datasets
- Strong numerical skills and attention to detail
- Ability to investigate discrepancies and follow issues through to resolution
- Experience with transactional or usage-based billing would be beneficial
- Interest in systems, automation and the application of AI within Finance operations
- Good organisational and communication skills
- Ability to take initiative and work with minimal supervision in a rapidly changing environment, where you operate as both a strategic thinker and hands-on operator
- Comfortable navigating ambiguity and change, taking ownership and building rather than maintaining
- Comfortable working in a fast-paced, evolving environment
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
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