Billing Manager

Location: London

Company: US Law Firm

Work Arrangement: Hybrid

A prestigious US law firm is seeking an experienced Billing Manager to lead its London Billing function, with additional responsibility for supporting European and Middle East offices.

This is a senior and highly visible position, combining team leadership, operational billing, stakeholder management, and process improvement. Working closely with Partners, Finance leadership, and global colleagues, the successful candidate will be responsible for delivering a best-in-class billing service while driving performance, developing the team, and ensuring consistent processes across the firm's international billing platform.

Key Responsibilities

• Team leadership: Lead, develop, and manage the Billing team, including workload allocation, resource planning, recruitment, training, performance management, and ongoing development.
• Billing operations: Oversee the accurate and timely processing of billing transactions, ensuring internal and client service levels are consistently achieved.
• Partner relationships: Build strong relationships with Partners and senior stakeholders, developing a clear understanding of client billing arrangements and improving invoice efficiency.
• International billing: Manage billing requirements across multiple international offices, ensuring a consistent and high-quality service across jurisdictions.
• WIP management: Take accountability for WIP performance, working closely with Revenue leadership and Controllers to achieve key financial targets.
• Performance reporting: Produce and communicate billing data, WIP information, and performance metrics to proactively drive billing performance.
• Complex billing: Oversee standard billing, eBilling, multi-payor, composite, international billing, and eInvoicing across a globally aligned platform.
• Client billing requirements: Ensure billing processes reflect client SLAs, outside counsel guidelines, jurisdictions, tax requirements, charge rates, budgets, and agreed billing cycles.
• Process improvement: Identify opportunities to improve billing processes, controls, and systems, leading agreed changes through to successful implementation.
• Financial controls & compliance: Ensure adherence to statutory requirements, including VAT, AML, and SRA Accounts Rules, alongside internal financial policies and controls.
• Project delivery: Lead and contribute to billing and finance projects, including the testing and implementation of new processes and procedures.