IRIS Software Group
Billing Operations Advisor
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Our Billing Operations Advisors
Our Billing Operations Advisors help make sure customers have a smooth experience from placing an order through to invoicing, licensing, renewals, and ongoing account support.
You’ll manage billing and order queries, maintain customer accounts, and work closely with teams across Sales, Finance, and Support to get issues resolved.
This could be a great next step if you have experience in billing, finance operations, order management, sales administration, customer operations, or another process-driven environment and enjoy combining customer service with systems, data, and problem-solving.
Why This Role Matters
Billing Operations sits at the heart of the customer journey.
You’ll help make sure orders are processed correctly, invoices and customer information are accurate, software licenses are available when needed, and problems are resolved quickly.
It’s a role where accuracy, ownership, and customer service all matter – your work directly affects both our customers and the teams supporting them.
About the Team You'll Join
You’ll join an established Billing Operations team of around 50 colleagues across the UK and India.
It’s a busy and collaborative environment, with the team working together to manage customer requests, meet service levels, and keep orders and billing activity moving.
You’ll manage your own workload while having experienced colleagues around you to share knowledge, solve problems, and provide support.
What You'll Be Doing
- Be a first point of contact for billing, order, and account queries from customers and internal teams.
- Investigate and resolve invoicing issues, order queries, and account discrepancies, keeping people updated along the way.
- Process sales orders and contract renewals, including those requiring discounts, approvals, or special requirements.
- Raise credit notes and refunds where appropriate.
- Set up new customer records and accurately maintain existing accounts.
- Support product dispatch and initial setup, including helping resolve software licensing issues.
- Work closely with Sales, Finance, Support, and other teams to progress and resolve queries.
- Complete regular operational activities accurately and within agreed KPIs, SLAs, and deadlines.
- Identify errors or exceptions and take appropriate action or escalate where needed.
- Share knowledge with colleagues and contribute ideas that improve processes, accuracy, and customer experience.
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What We’re Looking For
We’re particularly interested in people with experience in billing operations, finance operations, order management, sales administration, customer operations, accounts administration, or similar process-driven roles.
You’ll ideally have:
- Experience managing customer or internal queries through to resolution.
- Experience with orders, invoices, customer accounts, credits, refunds, or similar transactional processes.
- Confidence using business systems, CRM, or finance platforms and Excel/spreadsheets.
- Good numerical skills and confidence checking figures and spotting discrepancies.
- Strong attention to detail when working with customer, order, or financial information.
- Experience following established processes, approval controls, and procedures.
- The ability to investigate problems, identify the right next step, and escalate when necessary.
- Clear communication skills and confidence working with customers and colleagues across different teams.
- Good organization skills, with the ability to manage several priorities and deadlines.
- A proactive approach, taking ownership of tasks and following them through to completion.
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Experience with billing, invoicing, order processing, finance systems, or software licensing would be particularly useful, but transferable operational experience is also welcome.
What You’ll Gain
- Broader experience across billing, invoicing, order management, licensing, and customer operations.
- The opportunity to build your knowledge and develop towards becoming a subject matter expert in Billing Operations.
- Regular exposure to teams across Finance, Sales, Customer Support, and Professional Services.
- Experience investigating and owning more involved customer and operational queries.
- Opportunities to contribute to improvements in processes, accuracy, and customer experience.
- A strong platform for future development within Billing Operations, Finance, Customer Support, Professional Services, or Sales.
If you have experience working with customers, orders, billing, finance processes, or operational systems, and enjoy solving problems and getting the details right, we’d love to hear from you.
You don’t need to meet every requirement to apply. If your experience is transferable and you’re ready to build your knowledge within Billing Operations, apply today and take the next step with IRIS.
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