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BMW/MINI Parts Advisor Apprenticeship - Group 1 Worthing BMW
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Aftersales Customer Service (Parts Advisor Trainee)
We are currently recruiting for an Aftersales Customer Service (Parts Advisor Trainee. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.
Wage
- £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- [Minimum wage rates](opens in new tab)
Training course
- Customer service practitioner (level 2)
Hours
- Monday to Friday 9am to 5pm. 37 hours 30 minutes a week
Start date
- Thursday 1 October 2026
Duration
- 1 year 3 months
Positions available
- 1
What you'll do at work
You will be working in a busy BMW/MINI Parts Department. Parts Advisor's specific duties include:
- Interaction with both trade and retail customers. You will be working with customers on a daily basis, both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
- Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
- Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
- Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.
All Aftersales Customer Service (Parts Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.
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During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.
Where you'll work
Unit 1, Manor Retail Park
Rustington Bypass, Rustington
Littlehampton
BN16 3FH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
- GCSE in:
- English (grade 4-C)
- Maths (grade 4-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the retailer.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC2000029314.
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