TIC Health
Booking Administrator
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Bookings Administrator
Annual Salary: £28k
Location: 27-28 Lavenham Road, Bristol BS37 5QX
TIC Health is seeking a friendly, professional and highly organised Bookings Administrator to join our busy call centre team in Yate. This role is central to the patient journey, handling inbound calls, booking clinical services, and ensuring patients receive a smooth, supportive experience from first contact.
Key Responsibilities
- Answer inbound calls promptly and professionally
- Book appointments for NHS and private services, including:
- MRI, CT, Ultrasound, X-ray
- ECGs, ETTs, blood tests and GP consultations
- NHS Lung Cancer Screening Programme
- Confirm patient details and provide appointment instructions
- Manage rescheduling and cancellations sensitively
- Direct calls to the appropriate TIC Health or TIC Imaging location
- Support patient choice by booking preferred locations where capacity allows
- Monitor and respond to emails in shared booking inboxes
- Accurately update appointment systems and administrative records
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Essential Skills & Attributes
- Confident, clear and friendly telephone manner
- Excellent communication and customer service skills
- Comfortable working in a fast-paced, high-volume environment
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office
- Ability to work independently and as part of a team
Desirable (but not essential)
- Previous call centre or healthcare bookings experience
- Knowledge of NHS or private healthcare settings
- Experience using clinical booking systems (e.g. RIS/PACS)
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What We Offer
- Competitive salary, paid monthly
- 30 days annual leave, inclusive of bank holidays
- Company pension scheme (auto-enrolment subject to eligibility)
- Employee Assistance Programme (EAP) with confidential counselling and wellbeing support
- Structured induction and training
- Supportive and inclusive working environment
Job Type
- Full-time
Benefits
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Ability to commute/relocate
- Bristol BS37 5QX: reliably commute or plan to relocate before starting work (preferred)
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