Booking Administrator - Lung Cancer Screening Programme - K&M ICS Only

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS

We are looking for an enthusiastic and organised Booking Administrator to join the Lung Cancer Screening Programme (LCSP) team at Maidstone and Tunbridge Wells NHS Trust.

This is an exciting opportunity to support a developing screening programme aimed at improving the early diagnosis of lung cancer across West Kent. The post holder will play an important role in coordinating appointments, managing patient communications, maintaining accurate records and supporting patients through the screening pathway.

The successful candidate will work closely with the Programme Manager, Lung Health Check Nurses, GP practices and wider cancer services to ensure the smooth and efficient delivery of the programme. Excellent communication, organisational and IT skills are essential, together with the ability to work sensitively with patients and manage competing priorities within a busy administrative environment.

This is a secondment position aligned to national programme funding.

• Invite eligible participants to attend Lung Health Check appointments in line with programme protocols and national guidance.
• Book, amend and cancel appointments, ensuring patient pathways are managed efficiently and accurately.
• Maintain accurate and up-to-date patient records on Trust systems and screening databases, including recording outcomes, attendance and follow-up actions.
• Manage the programme helpline, responding to patient and public enquiries in a professional, sensitive and timely manner.
• Provide administrative support to the Lung Cancer Screening Programme team, including preparation of correspondence, reports, data summaries and meeting documentation.
• Work closely with Lung Health Check Nurses, GP practices, respiratory teams and wider cancer services to support effective pathway coordination.
• Monitor shared inboxes and ensure correspondence and queries are actioned appropriately within agreed timescales.
• Support patient engagement and uptake by proactively contacting patients regarding appointments and non-attendance.
• Maintain confidentiality at all times and comply with Trust information governance and data protection requirements.
• Contribute to service improvement initiatives, audits and data collection activities as required.
• Provide cross-cover and administrative support across the service where necessary.