Berkshire Healthcare NHS Foundation Trust
Booking Administrator
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About the Role
You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.
The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.
We’re open 8am to 6pm, Monday to Friday, and our team’s working hours are split across three shift patterns: 8am – 4pm, 9am – 5pm and 10am – 6pm.
The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise. To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and when required and ensuring that all queries and tasks are resolved in a timely manner. To ensure accurate and timely data inputting of client information so that data standards are met. To work efficiently as part of a team and independently so that all admin targets are followed and met.
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About Us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our Values At Berkshire Healthcare Are
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
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Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Contact
For further details / informal visits contact:
Name: Georgia Webb
Job title: Administration Manager
Email address: georgia.webb@berkshire.nhs.uk
Telephone number: 03003652000
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