Betsi Cadwaladr University Health Board
Booking and Administration Clerk
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Job Overview
The ability to speak Welsh is essential for this post.
To work in a highly pressurised environment to facilitate the delivery of a professional, efficient, and effective administration service, liaising with a number of clinical staff and MDT teams on a regular basis.
Main Duties of the Job
- Use of local patient administration systems to manage all referrals, waiting lists, and appointments for all patients in a timely manner.
- Liaise with Primary Care Opticians ensuring patients are referred to them in a timely manner and collate information received after the patient has had an appointment and update clinical systems.
- Support the Secretarial teams in all areas.
- Use epro to transcribe and create letters, filing, updating excel spreadsheets, collating data, and inputting data onto the WPAS system.
- Deal with telephone enquiries in a professional, timely manner.
- Liaise with clinical staff on a regular basis.
Working for our Organisation
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If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
English
Essential Criteria
- GCSE Maths and English
Desirable Criteria
- Good computer skills
English
Essential Criteria
- Ability to speak Welsh to Minimum Welsh Level 3 required
Desirable Criteria
- RSA Typing Grade 1 and above
English
Essential Criteria
- Experience within a busy office/ call centre environment dealing with members of the public and hospital staff.
Desirable Criteria
- Knowledge of WPAS/ Hospital administration systems
English
Essential Criteria
- Flexible attitude towards duties and responsibilities
Desirable Criteria
- Enthusiastic, confident with a positive attitude
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