Tameside and Glossop Integrated Care NHS FT
Booking and Scheduling Clerk
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Band 3
Permanent
Full Time 37.5 hours per week Monday to Friday
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service and Clinic Management support for the Trust. This role combines working between the scheduling and clinic management teams.
The shifts required for this role are listed below. Please note that this pattern may be subject to change based on business' needs.
- Monday: 8am to 4pm
- Tuesday: 8am to 4pm
- Wednesday: 9am to 5pm
- Thursday: 10am to 6pm
- Friday: 8am to 4pm
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care. Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received.
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Responsibilities
Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of patient waiting lists, booking and scheduling outpatient appointments and ensuring that national and regional KPI's targets are met.
The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.
Full training will be provided to the successful candidate.
About Tameside and Glossop Integrated Care NHS Foundation Trust
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
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We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Contact Information
For further details / informal visits contact:
- Name: Olivia Lazar-Freeman
- Job title: Central Booking Office Manager
- Email address: olivia.lazar-freeman@tgh.nhs.uk
- Telephone number: 0161 922 6781
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