Royal Papworth Hospital NHS Foundation Trust
Booking Assistant
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Booking Assistant
We are seeking an enthusiastic and motivated full-time Booking Assistant to join our Clinical Administration Booking Team based at the Administration Hub in Huntingdon. This is an excellent opportunity for someone who enjoys a varied role, works well in a busy environment, and is committed to delivering an excellent patient experience. As a key member of the team, you will play an important role in supporting patients throughout their healthcare journey.
About the Role
The successful candidate will be responsible for booking outpatient appointments and inpatient admissions, handling a high volume of telephone calls, and accurately recording information across multiple IT systems. You will work closely with patients, clinical teams, and colleagues across the organisation to ensure appointments are arranged efficiently and within required timescales.
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Responsibilities
- Booking outpatient appointments and inpatient admissions
- Handling a high volume of telephone calls
- Accurately recording information across multiple IT systems
- Working closely with patients, clinical teams, and colleagues to ensure appointments are arranged efficiently and within required timescales
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Requirements
- Excellent communication skills
- Strong attention to detail
- Accurate data entry skills
- A professional, patient-focused approach
- Ability to remain calm under pressure
- Ability to manage competing priorities
- Effective team player, able to work both independently and as part of a team
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