Dorset County Hospital NHS Foundation Trust
Booking Clerk - Respiratory & Sleep Physiology
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An exciting opportunity for a Booking Clerk to join the Respiratory team at Dorset County Hospital
This is a varied, interesting, and rewarding role, and we are looking for a post holder who is professional, confident, keen, and friendly. You will need to be able to communicate with everyone in the MDT, including consultants, nurses, secretaries, patients, and external agencies. Therefore, having excellent communication skills is essential to the role.
The post is based within the Respiratory Department, North Wing Level 2 at Dorset County Hospital.
This role is for 37.5 hours per week.
About Us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
The Role
The post holder will be expected to undertake a range of general administrative duties for the department, including:
- Creating and amending patients diagnostic appointments
- Booking inpatient diagnostic appointments
- Answering telephone and email queries
- Escalating patient queries where appropriate
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This role plays a key part in ensuring timely diagnostics and maintaining smooth patient pathways within Respiratory Medicine, supporting the team to deliver high quality care and meet service demand.
The jobholder would be expected to:
- Act on their own initiative
- Be responsible for their own actions
- Make decisions within their role and seek advice, if required, from various members of the MDT team
- Contribute to the smooth running of the overall administrative service and patient pathways, covering for others when on leave as appropriate
As a member of a team in the department, the post holder will be expected to work flexibly with other members of the team to ensure the best possible patient care.
About You
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
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All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
Right to Work in the UK
This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.
Contact Information
For further details / informal visits contact:
- Name: Chloe Wilkins
- Job title: Assistant Service Manager
- Email address: chloe.wilkins9@nhs.net
- Telephone number: 01305 757798
Gill Monger - Gillian.Monger@dchft.nh.uk
01305 255259
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