Premium Linguistic Services
Booking Coordinator / Customer Service Adviser
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🚀 Booking Coordinator / Customer Service Adviser
Join Premium Linguistic Services and be part of a growing team making a real difference every day.
📍 Location: Birmingham – On-site
🕘 Hours: Monday to Friday, 9:00am–5:30pm
💼 Position: Full-time
Annual Salary: £26.500
📅 Start Date: As soon as possible
📌 Experience: Minimum 1 year in customer service or a similar role
About Premium Linguistic Services
Premium Linguistic Services (PLS) is an established UK provider of professional interpreting and translation services. Since 2005, we have supported organisations across the NHS, government, public sector, legal services and private sector.
Our nationwide network of qualified interpreters and translators enables us to provide language services across hundreds of languages and dialects, including urgent and last-minute assignments.
We are growing our Birmingham team and are looking for a professional, organised and customer-focused Booking Coordinator / Customer Service Adviser to join us.
🌟 Why Join PLS?
At PLS, you won't simply be answering calls or processing bookings. You will become an important part of a team that helps people access essential services when language should never be a barrier.
We offer:
- A supportive and professional working environment.
- Full training and ongoing guidance.
- The opportunity to develop your customer service, coordination and administrative skills.
- Career development and progression opportunities.
- The opportunity to work with a diverse range of clients and professional linguists.
- A varied role where every day can bring new challenges.
- The opportunity to join an established and growing UK company.
- A team-focused environment where reliability, professionalism and excellent service are valued.
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💼 About the Role
As a Booking Coordinator / Customer Service Adviser, you will be responsible for coordinating interpreting and translation assignments while providing an excellent level of service to our clients and freelance linguists.
Your day-to-day responsibilities will include:
- Taking incoming calls and responding to emails.
- Managing interpreting and translation bookings from start to finish.
- Finding and allocating suitable interpreters and translators.
- Liaising with clients and linguists to confirm assignments.
- Managing urgent and last-minute requests efficiently.
- Updating booking systems and internal records accurately.
- Handling customer queries and resolving issues professionally.
- Prioritising workloads and meeting deadlines.
- Maintaining strong relationships with clients and freelance linguists.
- Supporting the wider team with administrative and customer service duties.
👤 What We're Looking For
We are looking for someone who is reliable, confident, organised and passionate about providing excellent customer service.
You should have:
- At least 1 year's experience in customer service, administration, coordination, scheduling, contact centre or a similar role.
- Excellent spoken and written English.
- A confident and professional telephone manner.
- Strong communication and interpersonal skills.
- Excellent attention to detail.
- Good organisational and time-management skills.
- The ability to manage several tasks and priorities simultaneously.
- Good computer skills and confidence using email, databases and Microsoft Office.
- The ability to remain calm and professional when dealing with urgent or challenging situations.
- A positive attitude and willingness to learn.
- The ability to work effectively as part of a busy team.
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⭐ Experience That Would Be an Advantage
Experience within any of the following would be beneficial:
- Interpreting or translation services
- NHS or healthcare
- Legal services
- Local or central government
- Contact centres
- Scheduling or booking environments
- Working with freelance staff or contractors
However, we are primarily looking for the right attitude, strong customer service skills and a willingness to learn.
🌍 Make a Difference Through Your Work
Every day, our team helps people communicate across language barriers and access important services.
If you are looking for a role where you can develop professionally, work with a diverse range of people and become part of an established and growing organisation, we would love to hear from you.
📩 Apply Now
If you have the experience, professionalism and enthusiasm we are looking for, apply today to join Premium Linguistic Services.
Start date: As soon as possible.
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