Ramsay Health Care
Booking Manager
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Booking/Reception Manager
Woodthorpe Hospital - Nottingham
37.5 hours per week - Full-time
Salary - Depending on experience + Benefits
Summary
The Woodthorpe Hospital is a 42-bedded private hospital on 2 wards offering multi-specialty surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy hospital with patients seen by many different specialty consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology, and ENT.
The Role
We are looking for an experienced Booking/Reception Manager to join our team at The Woodthorpe Hospital, based in Nottingham.
The Bookings Manager is responsible for the day-to-day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilization whilst ensuring a prompt, professional, friendly, and courteous service for members of the public as well as internal and external service users contacting the hospital.
Duties
- Managing all systems for receiving inpatient bookings into the unit
- Prioritizing service demands and ensuring capacity is provided to meet demand
- Ensuring that all inpatient booking forms are loaded into the system within 48 hours
- Delivery of 80% activity booked at the start of each month
- Booking of activity at least 6 weeks in advance
- Ensuring that all bookings targets are met and developing the business in a positive way
- Monitoring and taking action to improve key performance indicators
- Ensuring all patients are pre-authorized before attending the hospital
- Providing an efficient service excelling in customer service on the telephone and face-to-face
- Leading the team in ensuring all customers, both internal and external, have all required information in sufficient time
- Developing training plans to ensure all team members are fully trained in all aspects of the booking process
- Managing rotas, annual leave, and staff workloads
- Providing HR management of staff
- Monitoring and managing staff performance and ensuring they are working to hospital policies and standard operating procedures
- Being a point of escalation for staff and service users for designated areas of responsibility
- Deputising for the Operational Managers at appropriate forums as needed
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What You'll Bring
- Be confident in engaging with a variety of people, particularly in a high-end setting
- Excellent communication skills both face-to-face, over the phone, and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organized, a good communicator with a high degree of computer literacy
- The ability to successfully influence at all levels within the hospital
- The ability to make decisions and use your initiative
- A flexible and positive attitude
Why Join Us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance, and career development, because we’re people caring for people:
Health, Wellbeing & Financial Security
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
Work–Life Balance
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family-friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
Career Development & Recognition
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition program to celebrate our people
Lifestyle & Everyday Perks
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
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We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees form the basis for our success.
We know our people are our greatest asset, our business is growing, and we would like you to join us. “The Ramsay Way” culture recognizes that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ program and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This role is subject to an Enhanced DBS check.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognizes that our people are our most important asset and this has been key to our ongoing success.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognizes employers who actively support Defence while encouraging other organizations to adopt the same behaviors in their workplace. As a company, we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to safeguarding and promoting the welfare of adults, children, and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
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