Ramsay Health Care UK
Booking Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Advert
Booking/Reception Manager
Woodthorpe Hospital - Nottingham
37.5 hours per week - Full-time
Salary - Depending on experience + Benefits
Summary
The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.
The Role
We are looking for an experienced Booking/Reception Manager to join our Team at The Woodthorpe Hospital, based in Nottingham.
The Bookings Manager is responsible for the day to day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the hospital.
The Bookings Manager will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service.
Duties Include
- Managing all systems for receiving Inpatient bookings into the unit
- To prioritise service demands and ensure capacity is provided to meet demand
- Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours
- Delivery of 80% activity booked at the start of each month
- Booking of activity at least 6 weeks in advance
- Ensure that all bookings targets are met and develop the business in a positive way
- To monitor and take action to improve to Key Performance Indicators
- Ensure all patients are Pre Authorised before attending Hospital
- Providing an efficient service excelling in customer service on the telephone and face to face
- Leading team in ensuring all customers, both internal and external, have all required information in sufficient time
- Develop training plans to ensure all team members are full trained in all aspects of the booking process
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures
- To be a point of escalation for staff and service users for designated areas of responsibility
- To deputise for the Operational Managers at appropriate forums as needed
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring With You
- Be confident in engaging with a variety of people particularly in a high-end setting
- Excellent communication skills both face to face, over the phone and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organised, a good communicator with a high degree of computer literacy
- The ability to successfully influence at all levels within the hospital
- The ability to make decisions and use your initiative
- A flexible and positive attitude
Why Join Us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
Health, Wellbeing & Financial Security
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
Work–Life Balance
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Career Development & Recognition
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.
We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills